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DSS - Intake Admin - PUNE at Davies

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multi-tasking, Processing Claims, Email Reports Review, Professionalism, Solution-Oriented, Productivity, Quality Objectives, Background Check Passing, Flexibility, Insurance Experience, Call Center Experience, Data Input, Mail Dissemination

Industry

Accounting

Description

DSS - Intake Admin - PUNE Department: Administration Employment Type: Permanent - Full Time Location: Pune Description The primary function of this role is to deliver exceptional customer service by efficiently processing claims and resolving issues with the highest level of professionalism. A solution-oriented approach is essential, ensuring that customer problems are addressed promptly and effectively. Key Responsibilities Candidate must present a professional, personable, and positive image Candidate must possess excellent customer service and communication skills Must be able to multi-task effectively Meet daily personal/team qualitative and quantitative targets, achieving all service, productivity, and quality objectives Must be able to receive, review, and process email reports regarding losses incurred by a client’s customer Notifies Manager regarding staff absences/tardiness; updates and informs other necessary parties of the same and related information Must be able to pass background check Must be flexible to work additional hours during high volume times (CAT), when there is peak demand Must be available to work non-traditional shifts Skills, Knowledge & Expertise Previous insurance experience Previous experience in a call center or customer support role Able to speak additional languages (Spanish, French, etc.) Input new claims transmitted via fax and email Disseminate all electronic mail from the company’s inbox appropriately May assist other departments with various tasks with prior approval from the ClaimCare Manager

Responsibilities

The primary function of this role is to deliver exceptional customer service by efficiently processing claims and resolving issues with the highest level of professionalism. This includes reviewing and processing email reports regarding client losses and notifying management of absences.