FIND YOUR FIT AT DSW

We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW.
Reports to: Store Manager and/or Co-Manager
Our Values:

WE LOVE WHAT WE DO

• Bring positive energy and enthusiasm.

WE OWN WHAT WE DO

• Give and receive feedback openly and embrace change as opportunities for growth.

BE EMPOWERED TO MEET THE CUSTOMER WHERE THEY ARE AND PERSONALIZE THEIR EXPERIENCE:

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI). Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.

BE COMMITTED TO THE CUSTOMER HAVING A CONSISTENT POSITIVE EXPERIENCE:

• Meets metric-based goals by reviewing, understanding and clearly communicating daily progress. Able to communicate business trends to leadership.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.

EXPERIENCE:

• Minimum 2 years’ workforce experience.
• Minimum high school graduate or equivalent.