ABOUT THE JOB

Who We Are
Arcady Media Inc. is a world-class email marketing agency committed to delivering unparalleled service and results. Our mission is to be the best in our field, providing top-notch solutions that drive success for our clients. We pride ourselves on our expertise, innovation, and dedication to achieving excellence in all we do.
Our 3 core values: Embrace Collaboration, Continuous Learning, and Be Transparent.
Role Summary
As an DTC Lifecycle / Retention Manager, your mission is to maintain and grow client relationships while owning the lifecycle marketing strategy across email, SMS, subscriptions, and loyalty.
We’re looking for someone who thrives in fast-paced environments, loves working with people, and can turn big-picture goals into clear execution plans. You’ll lead client communication, guide internal teams, and drive retention outcomes for high-growth eCommerce brands.
Curious about our impact? Check out our case studies on our website.
How This Role Fits Into The Team
You’ll work closely with the Email Content Strategist, who owns hands-on with campaign calendars and day to day creative direction.
You own the relationship and strategy — the analyst brings it to life through precise execution and performance improvements.
Key Responsibilities

• Act as the primary client contact: lead bi-weekly calls, manage communications, and translate goals into actionable strategies.
• Own the retention roadmap across email, SMS, and loyalty initiatives.
• Guide lifecycle planning from acquisition to repeat purchase, with a focus on LTV and engagement.