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DTICI_Global SIAM_Delivery Manager_T6 at Daimler Truck

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, IT Operations, ITSM, ITIL Framework, ServiceNow, Confluence, Data Analysis, Reporting, Stakeholder Management, Governance, Demand Intake, Cross-functional Execution

Industry

Motor Vehicle Manufacturing

Description

JOB DESCRIPTION Qualification Bachelor’s degree in Computer Science / Information Technology / Engineering or related field (MBA or relevant certifications preferred) Level T6 Experience 12+ Years in IT with strong experience in Service Delivery / IT Operations Work Location Bangalore 24x7 Shifts No (however, should be flexible to support critical incidents or global clients if required) Job Summary The Service Delivery Manager is responsible for managing end-to-end IT service delivery, ensuring services are delivered as per agreed SLAs, KPIs, and business expectations. The role focuses on operational excellence, client satisfaction, service quality, and continuous improvement while acting as the primary interface between clients, technical teams, and support functions. This role is accountable for translating business strategy and operational needs into structured, executable IT initiatives and ensuring successful end-to-end delivery of technology solutions. The SDM acts as the front door to IT for their business stakeholders owning demand intake, shaping solutions, driving cross-functional execution, and ensuring measurable business value realization. This is not a purely project management role. It is a hybrid leadership position requiring strong business partnership, governance discipline, and delivery accountability.

Responsibilities

Manage end-to-end IT service delivery to ensure services meet agreed SLAs, KPIs, and business expectations. Act as the primary interface between clients and technical teams to translate business strategy into executable IT initiatives.