DTO - Bilingual Trainer - Sales - Ottawa

at  PBS Systems

Company Name: PBS Systems
Job Location: Ottawa, Ontario
Job Type: Full-time, Permanent, Remote
No. of Openings: 01
Internal Job Title: DTO Bilingual Trainer Sales
Reports To: Team Lead, DTO Sales
Job Requirement(s): Up to 2 weeks of travel within Canada and the US
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

QUALIFICATIONS:

• Must be Fluent in both French and English (speaking, reading, and writing)
• Experience in the sales area of a dealership preferred
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Strong problem solving & trouble shooting skills
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Strong documentation abilities
• Excellent communication skills
• Ability to travel within Canada and the USA up to 2 weeks per month; in consequence valid passport and/or US visa (if applicable) and valid full class driver’s license is required

THE ROLE:

As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of the Ottawa/Gatineau area and requires travel to customer sites in Canada, the US, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership’s site as part of the installation team.

JOB RESPONSIBILITIES:

• Learn and develop an understanding of the PBS software.
• Learn and develop an understanding of the process for training customers on the PBS software.
• Learn and develop an understanding of data entry and other key tasks
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
• Responds to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within the DTO department
• Maintain documentation and update as processes change within department
• Willingness to commitment to an ongoing system of education and cross-training
• Ensure client queue is monitored
• Customer focus / excellent customer service skills
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned