DTS Device & Mobility Operations Administrator at Western Health Australia
Melbourne, Victoria, Australia -
Full Time


Start Date

Immediate

Expiry Date

19 Jul, 25

Salary

0.0

Posted On

21 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Android, Microsoft, Onedrive, Intune, Teams, Maintenance, Web, Pabx, Active Directory, Collaboration Tools, Email, Apple

Industry

Hospital/Health Care

Description

Requisition No: 2106
Executive Division: Chief Financial Officer
Division: Digital Technology Services
Program: DTS Operations
Department: DTS Project Coordination
Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
Job Function: Administration & Leadership
Project:

ABOUT YOU:

We are seeking a highly motivated individual who has substantial experience in service desk/desktop technologies including not limited to all the following:

  • Hardware/operating system/application troubleshooting and support
  • Active Directory, DNS, DHCP, email, TCP/IP networking and web services
  • Microsoft Windows 10/11 installation, configuration, maintenance, and troubleshooting
  • Apple iOS and Android
  • Installation, support and maintenance of print/copy/scan related technologies including the ability to create printer workflows
  • Microsoft 365, Intune, Windows Autopilot, Endpoint Manager, and collaboration tools such as Teams and OneDrive
  • IGEL OS issues, managing thin client configurations and customizing workflows to meet clinical requirements
  • Audio/Video/Communication (PABX) technologies
Responsibilities

ABOUT THE ROLE:

This position is responsible for providing professional advice and support on ICT devices and infrastructure used to provide patient care. As part of this role, there is a requirement to administer endpoint management solutions to manage devices and application deployments. The incumbent must have experience in working within an ITIL (Information Technology Infrastructure Library) environment to deliver IT services. There is a necessity to work through a rotational on-call roster to provide after-hours coverage as required.
The primary responsibility of the DTS Device & Mobility Operations Administrator is to manage incidents, provide solutions to problems recorded within the problem register, participate in change management activities, and provide technical solutions using consoles implemented to manage mobile devices, desktop computers and virtual endpoints. There will be a requirement to have the flexibility to work outside of normal business working hours to support after-hour activities required to maintain Western Health operations. Furthermore, there is a necessity to collaborate with other teams within the Digital Technology Services department and participate in vendor management.

KEY RESPONSIBILITIES:

  • Delivering first and second-level ICT support to staff for all computer hardware, software, systems and network infrastructure used to support patient care
  • Manage service desk tickets, planning and prioritising systematically to resolve issues within SLA (Service Level Agreement) targets and ensure operational efficiency
  • Deliver consistently high levels of customer service while striving for a high level of first contact resolution
  • Work with other ICT teams and vendors to help resolve customer issues to ensure they are resolved within the agreed customer service levels
  • Provide frontline support operations with a focus on first and second-level support for Microsoft 365, Intune, Windows Autopilot, Endpoint Manager, and collaboration tools such as Teams and OneDrive.
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