Dual Badge Officer - Watton Vehicle Base at Serco Plc

Watton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

26475.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Conflict De-escalation, Risk Assessment, Team Collaboration, Emotional Resilience, Protocol Adherence, Decision Making, Physical Fitness, Sensitivity, Paperwork Management, Support for Vulnerable Individuals, Professionalism, Calm Under Pressure, Engagement with Young Detainees, Handling Stressful Situations

Industry

Facilities Services

Description

Permanent roles offering job stability & security Working as a Dual Badged Custody Officer (DBO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We offer: Salary of £26,745 (40hrs pw). Training salary is £23,402 (35hrs pw). Annual salary increments: Year 2 - £27,411, Year 3 - £27,927, Year 4 - £28,446. Additional earnings through a £600 per year driving allowance (subject to terms). Additional £900 allowance per year for dual badge graduation A potential first-year income up to £32,345 with overtime (based on an average of 8 hrs overtime pw & driving allowance). Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays. Discounts on Merlin Attractions, mobile phones, cinema, leisure, retail, and hospitality. Health and wellbeing support: Employee Assistance Programme, Thrive App, MIND, Simply Health Care, and Dental Plans. A supportive team and culture passionate about diversity and inclusion. We are operational 24/6, and you’ll be expected to cover various early and late shifts, with a minimum of 40 hours per week. Flexibility is absolutely essential, as the nature of the role involves a wide range of different working arrangements and additional hours. There will be days when your finishing time is unpredictable, and you may need to work beyond your scheduled hours to meet the demands of the job. We operate on a rota basis, which is provided 12 weeks in advance, allowing you to plan ahead. This system ensures that, despite the long and often unpredictable hours, you will have the flexibility to enjoy meaningful time off to do the things you love. About the Role: As a DBO at our base, you’ll work as part of a crew to provide safe and secure court transportation and custody services for adults, children, and young people. You’ll transport and escort them safely to courts, ensuring their physical and mental well-being. In court, you’ll be responsible for their welfare until return to custody or release. Duties include searching property and people, ensuring the emotional and physical well-being of young people, managing anxieties, preventing escape, self-harm, harm to others, and damage to property, providing food and drink, and completing paperwork and data entry. Key Responsibilities: Arrive at the vehicle depot, attend briefings, and receive route details and detainee information. Conduct risk assessments, check the vehicle for necessary equipment, and use appropriate vehicles for transport. Handle both adult and young detainees, using appropriate protocols. Engage with young detainees during transport, providing reassurance and support, while maintaining professional distance with adult detainees. Provide court staff with detainee information and behaviour details and supervise and support young detainees at court. Return detainees to their establishments or hand them over to another crew, and complete vehicle checks and necessary paperwork. Manage the emotional demands of supporting vulnerable young people and handle a wide range of situations and detainees. What you need to do the job! Our current DBOs come to us with diverse work and life experiences. What matters most is your commitment to making a difference in the lives of others. You'll receive comprehensive training during a 5 1/2-week course and ongoing support from experienced colleagues. Requirements: Hold a current driver's licence (B/B1). Be reasonably fit to handle the physical demands of the role. Have strong written and verbal communication skills to manage and control various situations effectively. A genuine interest in working with children and young people. Capability to handle stressful and emotionally demanding situations with a calm and composed demeanour. Ability to think on your feet and make quick, effective decisions in challenging situations. Strong ability to work collaboratively with colleagues to ensure the safety and well-being of detainees. Meticulous in following protocols, conducting searches, and completing paperwork accurately. Skilled in de-escalating conflicts and managing challenging behaviour effectively. High ethical standards and a commitment to maintaining confidentiality and professionalism. Sensitivity to the diverse backgrounds and needs of detainees, ensuring respectful and fair treatment. Our Assessment Process: Briefing call to assess eligibility -> Online Assessment->Competency based Virtual Interview -> short role-play and written exercise. Additional Information: All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration. For general right-to-work guidance, please visit the UK Home Office website. #PECS About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersuk@serco.com. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersuk@serco.com to discuss.

Responsibilities

As a Dual Badged Custody Officer, you will provide safe and secure transportation and custody services for detainees. Your duties will include conducting risk assessments, managing detainee welfare, and ensuring compliance with protocols.