Location: Seraphine Hammersmith & The Kensington Hideaway (Opening Q4 2025)
Job Type: Full-Time | Permanent
Department: Revenue & Reservations Management
Start Date: ASAP (Pre-opening involvement for Kensington Hideaway)

ABOUT THE HOTELS

Seraphine Hammersmith is a contemporary, city-centre hotel popular with business and leisure travellers alike, offering comfort and convenience in the heart of West London.
The Kensington Hideaway, opening in Q4 2025, is a luxury 59-room boutique property on Kensington High Street. It will blend elegant design with personalised service, targeting discerning independent travellers looking for understated luxury in one of London’s most iconic neighbourhoods.
Job Type: Full-time
Work Location: In perso

ABOUT THE ROLE

We are seeking an experienced and commercially focused Revenue & Reservations Manager to lead and manage both the revenue and reservations functions for two unique & exciting boutique properties in West London:
o The brand-new Kensington Hideaway Hotel a 59-room design-led boutique hotel, due to open on Kensington High Street in Q4 2025.
o The established and thriving 41-bedroom Seraphine Hammersmith Hotel known for its strong market presence.
This dual role requires a dynamic individual with proven experience in hotel revenue management, reservations operations and distribution strategy. This is a fantastic opportunity to take ownership of both Reservation’s performance and long-term revenue strategy. You will be responsible for optimizing room revenue, driving conversion, leading the daily reservation’s function and supporting the commercial success of both hotels.

KEY RESPONSIBILITIES

Revenue Management
o Develop and implement comprehensive pricing and distribution strategies for both properties to maximize RevPAR and overall profitability.
o Lead the creation and delivery of accurate revenue forecasts, budget planning, and monthly revenue reports.
o Monitor and analyse market trends, competitor performance, and booking pace to identify opportunities and risks.
o Manage and optimize all distribution channels, including OTA partners, brand websites, and GDS, ensuring rate parity and alignment with commercial strategy.
o Oversee the channel manager, PMS, and booking engine to ensure effective system configuration and seamless connectivity.
o Collaborate with marketing and sales teams to support promotional and campaign activity aligned with revenue goals.