JOB SUMMARY

Looking for a fun and exciting career? Join the Slot Operations team as a Dual Rate Slot Supervisor/Shift Manager. You will lead and support the Slots team on your shift while delivering top-tier customer service. In this position you’ll oversee staffing, ensure compliance with regulations, resolve guest concerns, and keep everything running smoothly on the casino floor – all while maintaining integrity, confidentiality, and a sharp eye for detail.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPUTER SKILLS

Must possess intermediate PC skills. Microsoft Office experience required.

DUTIES

• Candidate is responsible for providing leadership and supervising slot operations on their shift while maintaining the highest standard of customer service, integrity, and confidentiality.
• Candidate is responsible for enforcement of all company and departmental policies, service standards and PGCB regulations.

SUPERVISORY RESPONSIBILITIES

Candidate will monitor staffing levels and make adjustments as needed; coach and counsel employees; enforce all rules, service standards, policies and PGCB regulations.

• Candidate is responsible for maintaining proper staffing levels throughout shift and making adjustments as needed.
• Candidate is responsible for handling customer complaints and disputes.
• Candidate will complete the necessary paperwork associated with the daily functions of the slot department including, but not limited to, shift reports, ATE slips, and corrective actions.
• Through company training candidate must be familiar with, and have a working knowledge of, the operations and paytables of the slot machines and self-serve sports wagering kiosks.
• Candidate will monitor sportsbook video programing and make adjustments as necessary to maintain adequate sports coverage in sports wagering areas.
• Candidate is responsible for ensuring that all jackpot transactions are completed accurately, jackpot slips and payment procedures are in compliance with departmental internal controls and are completed within a reasonable amount of time.
• Candidate will help out on the casino floor with patron calls and questions when possible.
• When walking through aisle ways, Candidate should make sure all vacant, nonfixed slot seating is appropriate tucked in as close the slot machine as possible and aisle way is maintained.
• May issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Other duties may be assigned.