Additional InformationBonus Eligible
Job Number25138604
Job CategoryRooms & Guest Services Operations
LocationSpringHill Suites Los Angeles LAX/Manhattan Beach, 14620 Aviation Boulevard, Hawthorne, California, United States, 90250
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

• Bonus Eligible
  Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

EDUCATION AND EXPERIENCE

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

MANAGING AND MONITORING ACTIVITIES THAT AFFECT THE GUEST EXPERIENCE

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Please refer the Job description for details