WHO WE ARE:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

PREFERRED QUALIFICATIONS & SKILLS

• 6–10 years of experience in maritime, defence, or logistics operations, preferably with exposure to government or naval contracts.
• Prior experience handling Navy ship port calls or complex vessel movements is highly preferred.
• Strong understanding of port procedures, customs, local regulations, and logistics coordination.
• Proficient in Microsoft Excel and operational reporting.
• Excellent interpersonal and communication skills—verbal, written, and client-facing.
• Ability to take initiative, delegate tasks, and lead by example.
• Comfortable working under pressure and making decisions independently.

ABOUT THE ROLE

We are looking for an experienced and hands-on Senior Operations Executive / Supervisor to oversee the planning, coordination, and execution of complex port calls for our global government clients. This role requires a proactive professional with strong operational knowledge, leadership skills, and the ability to act as a point of escalation and guidance for junior team members.

KEY RESPONSIBILITIES

• Lead and manage the end-to-end operational execution of port calls, ensuring compliance with client SOPs, timelines, and quality standards.
• Supervise and mentor junior analysts and coordinators in the team; provide day-to-day support and guidance.
• Serve as the operational point of contact for critical client accounts and internal regional offices.
• Handle escalations and operational contingencies with a solutions-oriented approach.
• Ensure all documentation, invoicing inputs, and operational logs are accurate and timely.
• Coordinate with global teams, vendors, and service providers to align expectations and resolve issues.
• Analyse operational data to identify trends, risks, and opportunities for efficiency.