WHO WE ARE:

Maxwell, founded in 2015 by homebuyers frustrated with the mortgage process, has created a platform that streamlines and speeds up loan closings by over 45%. Our mission is to democratize mortgages by making them more accessible and efficient, reducing stress for borrowers and helping lenders stay compliant.
We are committed to a supportive, diverse, and inclusive culture, living our values of Rigor, Ownership, Curiosity, Kindness, and “Straight Up” to promote equality and financial empowerment. Intrigued? Say hello!

JOB SUMMARY:

The Diligence Operations Manager will oversee the daily operations of third-party due diligence loan reviews and post-close quality control reviews for a Due Diligence Provider.

SKILLS & EXPERIENCE:

• Bachelor’s Degree in Finance or Mortgage Banking preferred or equivalent combination of education and experience
• 7+ years of mortgage industry experience, strong preference in the due diligence space
• 3+ years experience in a management/supervisory capacity
• Strong underwriting knowledge and understanding of current compliance and regulatory requirements
• Experience managing remote teams and leveraging technology like Slack, Zoom, etc.
• Knowledge of LauraMac and ACES
• Strong analytical skills - this role requires reporting and ability to catch errors
• Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships, at all levels, across the organization
• Ability to work with data, spot trends, and draw conclusions

WHAT YOU’LL BE DOING:

• Support, mentor, and motivate your full-time and part-time workforce; manage a remote team of Credit and Compliance reviewers in a fast-paced environment, with support from the Production Supervisor
• Responsible for the coordination and evaluation of the team to include participation in the hiring process; training, and developing employees; planning and directing work; addressing concerns and resolving problems; and conducting performance reviews
• Build and execute productivity and capacity plans, and partnering with leadership team to meet goals
• Prepare procedures and job aids for training and quality improvement
• Monitor and analyze process workflows, team member performance, and ensure client SLAs are met or exceeded for trades and flow diligence reviews
• Work closely with Transaction Management Team to ensure service delivery is monitored effectively and continuously improve client service and operations
• Respond to escalations from loan reviews as needed in a timely manner
• Establish goals and objectives for the department in alignment with overall divisional goals
• Operate risk management controls to ensure compliance with federal and state regulations
• Support, recommend, and implement technology initiatives
• Ensure company and department goals and key performance indicators (KPIs) are met

SUPERVISORY RESPONSIBILITIES:

• Participates in the recruiting, interviewing, and training of new staff.
• Oversees the daily production workflow of the department.
• Provides constructive and timely performance evaluations.
• Aid in discipline and termination of employees in accordance with company policy.