Dues & Membership Processing Clerk- 12 Month Contract at ONTARIO NURSES ASSOCIATION

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

69660.82

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue processing, Payment reconciliation, Data entry, Microsoft Excel, Database management, Customer service, Analytical skills, Attention to detail, Record maintenance, Communication skills, Problem solving, Time management, Dynamics CRM, Quality assurance

Industry

Non-profit Organizations

Description

Location: Toronto, ON Canada Type: Contract (12 Months) Group/Grade: Bargaining Unit/ Support Grade 2 Rate: $69,660.82 (start) Date: April 15, 2026 The Ontario Nurses’ Association (ONA) is Canada’s largest nurses’ union. We are powered by our members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry. Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for high-quality public health care. ONA is seeking to hire a Contract Dues & Membership Processing Clerk for our Toronto office. This posting is for an existing vacancy. Reporting to the Manager, Dues & Membership (membership records), the Dues & Membership Processing Clerk is primarily responsible for the accurate and timely processing of dues revenue submissions while also supporting member, job record maintenance as well as a variety of stakeholders’ needs in a fast-paced environment. This is what else you can expect from this dynamic role: * Accurately track, reconcile and process dues revenue submissions by employers and other receivables (e.g. grievance settlement amounts). Taking appropriate action regarding payment issues. * Ensure the correct recording and distribution of dues payments to the appropriate member job and payment history. * Ensures payment details received are compliant with collective agreement expectations and appropriate follow-up is carried out. * Provides support for the accurate and timely maintenance of members, job record details and membership entitlements. * Provides back-up support for the overall work of the Dues & Membership team. * Timely maintenance of applicable logs, documents and tracking tools. * Supports requests from a wide range of internal and external stakeholders. * Involved in information system development initiatives, system upgrade testing, report development and various quality assurance work as it relates to accuracy, processing and reporting of dues payment receipts. * Support and educate stakeholders (staff and elected union representatives) as it relates to dues and membership information e.g. how to access, use, interpret, and apply available dues and member information. * Other related duties as What we are looking for: This role is best suited to an individual who is familiar with processing dues revenue submissions with strong communication skills to support missing or incomplete submissions. The role requires strong reconciliation, analytical skills with a firm emphasis on accuracy and attention to details within a high-volume environment. ONA is investing in new technologies and systems applications and is looking for an individual that can work well in a changing environment. The successful candidate will possess: * Post-secondary diploma in Business Administration or equivalent. * Minimum two (2) to three (3) years of relevant experience in revenue or payment processing and record detail maintenance, ideally in a membership or client-based organization. * Two (2) to three (3) years customer services experience. * A combination of education and experience may be considered. * Experience in a unionized, labour relations environment is an asset. * Advanced knowledge of Microsoft Office (specifically Excel) and demonstrated experience in revenue or receivables processing in a database application. Experience in Dynamics/CRM systems is a definite asset. * Demonstrated ability to prioritize and manage various assignments within the established timelines. Carries out assigned duties in accordance with established standards and policies. Ensuring a high level of accuracy and strong attention to detail. * Adaptable and flexible individual, who can work both independently and collaboratively as part of a team in a fast paced environment. * Solution-oriented thinker, able to resolve complex challenges or issues with reasoned decisions, in a timely and productive manner. * Proficiency in English is required with strong oral and written skills. * French bilingual is considered an asset. All interested candidates may apply via ONA Jobs by 4:30 p.m. on April 29, 2026. The Ontario Nurses’ Association is committed to employment equity within its staff. Applications are encouraged from equity-deserving groups including individuals of Indigenous descent, Racialized individuals, individuals with disabilities, and 2SLGBTQI persons. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at HumanResources@ona.org [HumanResources@ona.org]. Thank you for your interest in joining us. Only those selected for an interview will be contacted.

Responsibilities

The Dues & Membership Processing Clerk is responsible for the accurate and timely processing of dues revenue submissions and reconciling payment records. They also provide support for member record maintenance and assist various internal and external stakeholders in a fast-paced environment.