Dunbar Supervisor at The Ballantyne Hotel & Spa, Charlotte

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Leadership, Guest Experience, Financial Management, Staff Training, Inventory Control, Food Safety, Sanitation Regulations, Conflict Resolution, Labor Cost Management, Communication, Interpersonal Skills

Industry

Hospitality

Description

Restaurant Supervisor - SUPRESTR Department: Food & Beverage Reports To: Restaurant Manager Northwood Overview An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Job Overview: As a key member of our Food & Beverage department, the Restaurant Supervisor plays a vital role in ensuring the smooth operation of our restaurant, delivering exceptional guest experiences, and maintaining high standards of service and quality. Responsibilities: * Operations Management: * Oversee daily restaurant operations, including scheduling, staffing, and inventory control. * Ensure adherence to all food safety and sanitation regulations. * Monitor and maintain cleanliness and organization of the restaurant. * Resolve guest issues and complaints promptly and professionally. * Team Leadership: * Train restaurant staff. * Motivate and inspire the team to deliver outstanding service. * Address performance issues and implement corrective actions. * Guest Experience: * Greet and welcome guests in a friendly and professional manner. * Assist with seating and table management. * Monitor guest satisfaction and take steps to improve service. * Handle guest inquiries and requests efficiently. * Financial Management: * Control costs and maximize revenue. * Monitor and manage labor costs. * Ensure accurate and timely reporting. Qualifications: * Proven experience as a Restaurant Supervisor or similar role. * Strong leadership and management skills. * Excellent communication and interpersonal skills. * Knowledge of food and beverage service standards. * Ability to work flexible hours, including weekends and holidays. * Food Handler's Certification (required). * TIPS Certification (preferred). Perks & Benefits: * Medical, Dental, Vision * Hotel Discounts * Paid Time Off * Employee Assistance program This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice. EEO and ADA Statements The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

Oversee daily restaurant operations, including staffing, inventory, and adherence to food safety regulations. Lead and motivate the team to deliver exceptional guest experiences while managing labor costs and revenue.