DUNKIN' SHIFT LEADER (Rochester General Hospital) at INDUS HOTELS INC

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

17.5

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Operational Standards Execution, Guest Service Delivery, Goal Setting, Job Assignment, Motivation, Feedback Provision, Food Preparation, Brand Standards Adherence, Safety Compliance, Security Compliance, Profitability Policy Adherence, Inventory Management, Cash Management, Problem Solving, Training Support

Industry

Hospitality

Description

Description Reports To: Restaurant Manager Indus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported. Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence. Overview Shift Leaders are generally responsible for coaching Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback. Responsibilities Include: Perform all responsibilities of restaurant team members Support the Restaurant Manager in meeting operational goals and execution Ensure Brand standards are met throughout shift including preparation of food and beverages Communicate shift priorities, goals, and results to restaurant team members Coach restaurant team members as needed throughout a shift providing timely, constructive, and clear feedback Support the training of restaurant team members as needed Perform oversight of Indus safety, security, and profitability policies/processes throughout a shift Communicate clearly with the next Shift Leader to help prepare him/her for shift Ensure Food Safety standards are met Manage Inventory throughout the shift Provide great guest service and coaches restaurant team members to do the same Schedule restaurant team members for shifts Manage cash over/short during shift and ensures restaurant team members are following cash Indus management policies Requirements Education/Experience: Basic computer skills Previous leadership experience in retail, restaurant or hospitality preferred. Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Ability to assist with training Problem solving Motivating others Physical Demands/Working Conditions: Standing on feet Lifting objects, ice, products, boxes up to 20 lbs (if applicable) Wearing a headset (when applicable)

Responsibilities

Shift Leaders are primarily responsible for coaching Restaurant Team Members throughout their shift to ensure operational Brand standards are met and excellent guest service is delivered. This includes setting goals, assigning tasks, motivating the team, and providing timely feedback.