Dunning Officer in GCC Bucharest at Allianz Global Corporate & Specialty SE

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dunning, Customer Accounting, Accounting Software, Microsoft Office Suite, Attention To Detail, Organizational Skills, Communication Skills, Interpersonal Skills, Team Collaboration, Problem-Solving Skills, Artificial Intelligence Awareness, Customer Service, Contract Management, Reporting, Continuous Improvement, Performance Metrics

Industry

Financial Services

Description

What you do Execute tasks and activities related to the Policy Management dunning process promptly and effectively. Follow up on aging debts to ensure timely collection and reduce overdue balances. Work as an integral member of the Dunning team, promoting a collaborative team environment. Share knowledge and best practices with team members to enhance overall team performance. Contact clients to follow up on overdue payments and resolve outstanding issues (70% of the activity). Provide excellent customer service to maintain strong client relationships. Contribute to test campaigns to validate new systems or process changes. Actively participate in continuous improvement projects to enhance processes and efficiency. Contribute to test campaigns to validate new systems or process changes. Actively participate in continuous improvement projects to enhance processes and efficiency. Handle second-level customer requests, providing detailed and accurate responses. Resolve complex customer issues promptly and effectively. Ensure timely updates to contracts, including changes in addresses and clients' bank account numbers. Maintain accurate and up-to-date contract records. Manage cash deposit refunds and minimum complement calls efficiently. Collaborate with the contract management team to apply profit sharing and other financial adjustments. Prepare recurring and ad-hoc reports as per agreed timelines to facilitate end markets' review and analysis. Ensure all reports are accurate, comprehensive, and delivered on time. Ensure KPI figures are met as per agreed SLAs. Monitor and report on performance metrics, taking corrective action as needed to meet targets. Regularly update internal procedures to reflect changes in operations or regulations. Ensure all team members are aware of and adhere to updated procedures. What you bring Bachelor’s degree in Business Administration, Finance, Insurance, or a related field. Minimum of 2 years of experience in dunning, customer accounting, or a related role within the insurance or financial services industry. Experience in using accounting software (e.g., SAP) and Microsoft Office Suite. Excellent attention to detail and organizational skills. Exceptional communication and interpersonal skills. Ability to work collaboratively in a team environment and demonstrate strong problem-solving skills. Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes. What We offer Dynamic and multinational working environment. Opportunity to learn and grow- on the job as well as language or professional training. Open company culture, flexible working hours / possibility of working from home. A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc. Full time permanent contract. Modern and accessible offices. #Romania #NEUR #Bucharest #LI-Hybrid #LI-MI1 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

Responsibilities

The Dunning Officer will execute tasks related to the Policy Management dunning process, follow up on aging debts, and contact clients to resolve outstanding issues. They will also contribute to continuous improvement projects and maintain accurate contract records.