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Dutch Customer Service Agent For Payment Provider - Work Remote In Greece at Mercier Consultancy

, , Cyprus -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Dutch language, English language, Payment processing, Fintech, CRM systems, Microsoft Office, Communication skills, Problem resolution, Account management, Troubleshooting, Transaction support

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a Dutch Customer Service Agent to join a leading payment provider. This remote position based in Greece offers a unique opportunity to provide excellent customer support to Dutch-speaking clients in the fintech payment industry. You will play a vital role in ensuring smooth communication and problem resolution, enhancing the overall customer experience. Responsibilities Provide efficient and professional customer service to Dutch-speaking clients via phone, email, and chat. Assist customers with inquiries related to payment processing, account management, and transaction issues. Resolve complaints and troubleshoot problems to ensure customer satisfaction. Accurately document interactions and feedback in the CRM system. Collaborate with other teams to escalate and resolve complex issues. Stay updated on product knowledge, policies, and industry trends to deliver informed support. Fluency in Dutch (written and spoken); English proficiency is a plus. Previous experience in customer service, preferably in payment processing or fintech industries. Strong communication skills with a customer-oriented approach. Ability to handle challenging situations calmly and effectively. Proficient in CRM systems and Microsoft Office applications. Self-motivated, organized, and able to work independently in a remote environment. Interest in fintech and payment technologies is desirable. Competitive Monthly Monthly Performance Bonus Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

Provide professional customer support to Dutch-speaking clients via phone, email, and chat regarding payment processing and account management. Collaborate with teams to resolve complex issues and maintain accurate records in the CRM system.