Dutch Customer Service Agent - Premium Automotive Sector - Work In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, Customer Service, CRM Systems, English Proficiency, Interpersonal Communication, Complaint Resolution, After-Sales Support, Technical Assistance Coordination, Ticketing Platforms, Data Quality Reporting

Industry

Business Consulting and Services

Description

Dutch Customer Service Agent – Premium Automotive SectorAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers across Europe, we pride ourselves on delivering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're truly proud of. Job Overview We are currently seeking a passionate and customer-focused Dutch Customer Service Agent – Premium Automotive Sector position in Greece to join a prestigious international automotive brand operating from its dynamic customer support hub in Athens. In this role, you will serve as the primary point of contact for Dutch-speaking customers across the full automotive journey — from vehicle enquiries and after-sales support to warranty claims and roadside assistance coordination. This is a remarkable opportunity for Dutch-speaking professionals to launch or advance their careers in the automotive industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are searching for Dutch-speaking jobs or Jobs in Greece with real career progression, this role is your gateway. Key Responsibilities Deliver outstanding customer service to Dutch-speaking clients across multiple channels including phone, email, and live chat, addressing enquiries related to vehicles, dealerships, and automotive services. Assist customers with new vehicle orders, delivery timelines, financing options, and product specifications within the premium automotive range. Manage and resolve after-sales support requests, including warranty queries, service bookings, and technical assistance, ensuring a first-class customer experience at every touchpoint. Coordinate roadside assistance and emergency support services for Dutch-speaking customers, liaising effectively with internal teams and automotive partners. Process and track customer complaints related to automotive products and services, escalating complex cases to senior specialists when necessary and ensuring timely resolution. Accurately document all customer interactions and case details within the company's CRM platform, maintaining a high standard of data quality and reporting. Collaborate with cross-functional teams including technical support, logistics, and dealership networks to provide comprehensive solutions to customers. Stay up to date with the latest automotive product launches, recalls, service updates, and industry developments to provide informed and accurate guidance to customers. Native or fluent Dutch language skills (both spoken and written) are essential — this is a non-negotiable requirement for this Dutch Customer Service Agent – Premium Automotive Sector position in Greece. Valid EU passport or EU citizenship is mandatory for this role. A strong customer service orientation with excellent communication and interpersonal skills; prior experience in a customer-facing role within the automotive industry is highly advantageous. Comfortable working with CRM systems, ticketing platforms, and standard office software; ability to manage multiple cases simultaneously with accuracy and efficiency. A professional, empathetic, and solution-driven mindset with the ability to handle complex or sensitive customer situations calmly and effectively. Good command of English for internal communication purposes; any additional European language is considered a strong asset. Willingness to relocate to Athens, Greece and commit to an on-site working arrangement within a professional automotive customer service environment. What We Offer Competitive Monthly Salary reflective of your skills, experience, and the premium nature of the automotive sector. Fully Paid Training programme to ensure you are fully equipped and confident before you begin supporting customers. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation upon arrival in Greece. Monthly Performance Bonus rewarding your dedication, quality of service, and individual achievement. 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a significant and highly valued financial benefit. A structured career development path within a globally recognised premium automotive brand and the wider Mercier Consultancy Group network. A supportive, multicultural, and energetic team environment in the heart of Athens. And Much More... Life in Greece Relocating to Greece is not just a career move — it is a lifestyle transformation. Greece is celebrated across Europe for its extraordinary quality of life, offering over 300 days of sunshine per year, a breathtaking coastline, ancient history at every corner, and a vibrant, welcoming culture that embraces newcomers with open arms. Athens, in particular, is one of Southern Europe's most exciting capital cities — a thriving metropolis that seamlessly blends ancient heritage with a modern, cosmopolitan energy. Whether you spend your weekends exploring the Acropolis, swimming in crystal-clear waters just a short drive from the city, or discovering the buzzing café culture of Monastiraki and Kolonaki, Greece offers a richness of experience that very few European destinations can match. Beyond its natural beauty, Greece offers a remarkably affordable cost of living compared to other Western European countries, making your competitive salary go significantly further. The Greek culinary scene is world-renowned — from freshly caught seafood and sun-ripened produce to world-class restaurants and lively tavernas overflowing with warmth and flavour. For Dutch-speaking professionals considering Jobs in Greece, the combination of career opportunity, financial benefits, and an enviable Mediterranean lifestyle makes Greece one of the most compelling relocation destinations in all of Europe. This Dutch Customer Service Agent – Premium Automotive Sector position in Greece truly represents the perfect intersection of professional ambition and personal fulfilment. How to Apply Are you a Dutch-speaking professional ready to take your career to the next level in the premium automotive sector while living and working in one of Europe's most beautiful and culturally rich countries? Mercier Consultancy Group invites you to seize this exceptional opportunity. Whether you are actively exploring Dutch-speaking jobs, searching for Jobs in Greece, or simply ready for an exciting new chapter in your professional life, we want to hear from you. Click Apply Now to submit your application and a member of our specialist multilingual recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family — and to your future in Greece.

Responsibilities

Provide high-quality customer support to Dutch-speaking clients regarding vehicle orders, warranty claims, and roadside assistance. Manage customer interactions across phone, email, and chat while documenting all cases in the CRM platform.