Dutch Customer Service: Household / Lisbon-Oriente

at  ProRekruter Portugal

✅ EN: Dutch Customer Service: Household Appliances, office-Lisbon
✅ PT: Serviço de Apoio ao Cliente Holandês: Eletrodomésticos, escritório-Lisboa

LOCATION: LISBON-ORIENTE

✅ Support for household Appliances brand group!
Our client is one of the fastest growing companies in Europe. They help companies with their customer service effort. You will be part of an extremely driven remote team in awesome Portugal!
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of Lisbon!

✅ As a Customer Support you will:

• After sales support of all customers’ requests in Dutch mainly EMAIL but also incoming calls
• Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
• Be knowledgeable about given offer and providing the product information (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
• Answers delivery questions like: “I was expecting my product yesterday, but I have no news yet on the status of my issue”

✅ Competitive salary and remuneration system (incl. meal allowance):

• €1238 gross x 12 months or €1100 gross x 14 months - basic salary,
• up to 100€ gross project bonus/month (it is a fixed salary supplement),
• up to €100 gross performance bonus,
• €7.23 NET/day meal voucher!
• 20 €/month - Transport allowance

✅ What else do we offer?

• Working time frames: Monday to Saturday 8.00 a.m. to 18.00 p.m (40h per week, 5days per week)
• Full time, renewable employment contract for 12 months (according to the Portuguese law) wit the possibility of prolongation indefinitely
• Training is provided at the beginning of the work
• Office work system in our modern office in Lisbon -Oriente
• Private Health Insurance from day 1
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
• Complete online hiring process regulated

✅ What do we expect:

• Fluency in Dutch (C2 - native level)
• Communicative English level
• You live anywhere in Lisbon or you are ready to relocate there
• Ability to communicate clearly and effectively
• You are looking for adventure in fast growing, international company
• We do NOT require previous experience, we will teach you everything

✅ EU citizenship or a residence permit in Portugal is mandatory

Please refer the Job description for details