Dutch Customer Support Specialist | Automotive Industry - Work Remote In Gr at Mercier Consultancy Group

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, Customer Support, Automotive Industry Knowledge, CRM Proficiency, Problem Solving, Active Listening, English Proficiency, Complaint Resolution, Client Relations, Time Management

Industry

Business Consulting and Services

Description

Dutch Customer Support Specialist | Automotive IndustryAbout Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong presence across Europe and a deep commitment to candidate success, we pride ourselves on delivering tailored staffing solutions that create lasting careers. At Mercier Consultancy Group, we don't just find you a job — we help you build a future. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | Automotive Industry position in Greece, offered on a fully remote basis for candidates residing within the country. This is a career-defining role for Dutch-speaking professionals who are passionate about delivering exceptional customer experiences within the dynamic and fast-paced automotive sector. If you are seeking Dutch-speaking jobs that combine professional growth, industry prestige, and the unmatched lifestyle that Greece has to offer, this is the opportunity you have been waiting for. Key Responsibilities Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries related to automotive products, services, warranties, and dealership support with professionalism and efficiency. Provide accurate and timely information regarding vehicle specifications, maintenance schedules, recall notices, and aftersales support in fluent Dutch. Manage and resolve customer complaints and escalations related to automotive purchases, leasing agreements, and service centre experiences, ensuring full customer satisfaction. Coordinate with internal automotive teams, dealerships, and third-party service providers to facilitate seamless customer experiences and issue resolution. Accurately log all customer interactions, case details, and resolution outcomes within the CRM system, maintaining the highest standards of data integrity. Stay up to date with the latest developments in automotive products, industry regulations, and company policies to provide knowledgeable, informed support at all times. Proactively identify trends in customer feedback and report insights to the team leader to support continuous service improvement within the automotive department. Collaborate with cross-functional teams to support promotional campaigns, product launches, and customer retention initiatives relevant to the automotive industry. Native or fluent Dutch language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement for all applicants. Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory). Previous experience in customer support, customer service, or client relations is strongly preferred; experience within the automotive industry is a distinct advantage. Strong communication, active listening, and problem-solving skills with a customer-first mindset and a professional, empathetic approach. Comfortable working remotely with a reliable internet connection, a quiet working environment, and the discipline to manage time and priorities independently. Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools; ability to learn new software quickly in an automotive support environment. A good command of English is beneficial for internal communications and team collaboration with Mercier Consultancy Group's international workforce. What We Offer Competitive Monthly Salary reflective of your experience and expertise in Dutch-speaking customer support within the automotive sector. Fully Paid Training Programme to ensure you are fully equipped with the automotive product knowledge and customer service tools needed to excel in this role. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation, making your move to Greece as smooth and stress-free as possible. Monthly Performance Bonus rewarding your dedication, results, and contribution to the automotive support team. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, ensuring exceptional financial recognition for your commitment throughout the year. A stable, long-term remote working opportunity with one of Europe's most respected staffing and BPO firms — Mercier Consultancy Group. And Much More, including ongoing professional development opportunities, a supportive team culture, and a clear pathway for career advancement. Life in Greece Greece is one of Europe's most captivating and celebrated destinations, offering a lifestyle that is truly second to none. With over 300 days of sunshine per year, breathtaking coastlines, ancient historical landmarks, and a vibrant, welcoming culture, Greece provides a living experience that far exceeds expectations. Whether you are drawn to the cosmopolitan energy of Athens, the charm of Thessaloniki, or the serene beauty of the Greek islands, life in Greece strikes the perfect balance between professional ambition and personal fulfilment. For Dutch-speaking professionals considering jobs in Greece, the country offers an extraordinary quality of life at a cost of living that remains highly competitive by European standards. Relocating to Greece means immersing yourself in one of the world's richest culinary traditions, from fresh Mediterranean cuisine to legendary local hospitality that will make you feel at home from day one. Greece is a country that embraces diversity, making it an ideal destination for international professionals seeking a fresh start in a warm and inspiring environment. The opportunity to work remotely while living in Greece allows you to enjoy the very best of Mediterranean life without sacrificing your career trajectory. With the full support of Mercier Consultancy Group's dedicated relocation team, your transition to this remarkable country will be seamless, supported, and something to look forward to. This Dutch Customer Support Specialist | Automotive Industry position in Greece is far more than just a job — it is a lifestyle upgrade. How to Apply If you are a Dutch-speaking professional ready to take the next step in your career and embrace an exciting new chapter in Greece, we warmly invite you to apply today. This Dutch Customer Support Specialist | Automotive Industry position in Greece represents one of the most comprehensive and rewarding Dutch-speaking jobs currently available on the European market, and we anticipate strong interest from highly qualified candidates. Do not miss your chance to join a world-class team and make your mark in the automotive industry — click Apply Now to submit your application and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. We look forward to welcoming you aboard.

Responsibilities

Act as the primary contact for Dutch-speaking customers to resolve inquiries regarding automotive products, warranties, and services. Coordinate with internal teams and dealerships to ensure seamless customer experiences and maintain accurate records in the CRM system.