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Dutch Customer Support Specialist E-commerce - Work In Greece - Paid Reloca at Mercier Consultancy

, , Malta -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, Customer support, E-commerce, CRM software, Communication skills, Problem-solving, Interpersonal skills, Proactive attitude, Order management, Payment assistance, Product information, Returns processing, Teamwork, English proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Dutch Customer Support Specialist in the E-commerce sector. This role is based in Greece and includes a paid relocation package. You will be responsible for providing exceptional support to Dutch-speaking customers, ensuring a seamless shopping experience and building long-lasting customer relationships. Key Responsibilities Provide excellent customer support to Dutch-speaking clients via phone, email, and chat channels. Assist customers with inquiries related to orders, payments, product information, and returns in the e-commerce environment. Resolve customer issues promptly and efficiently to maintain high levels of customer satisfaction. Manage and document customer interactions using CRM systems and feedback tools. Collaborate with cross-functional teams, including logistics and sales, to improve the overall customer experience. Stay updated on e-commerce trends, product offerings, and company policies to provide accurate information to customers. Fluency in Dutch (both spoken and written) is mandatory; English proficiency is a plus. Experience in customer support, preferably in the e-commerce sector, is highly desirable. Strong communication and interpersonal skills with a customer-centric approach. Excellent problem-solving abilities and a proactive attitude toward handling customer inquiries. Familiarity with CRM software and e-commerce platforms is advantageous. Ability to work independently and within a team environment. Willingness to relocate to Greece and adapt to the local culture and lifestyle. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat regarding orders, payments, and product inquiries. Collaborate with cross-functional teams and maintain accurate documentation within CRM systems to ensure high customer satisfaction.