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Dutch Customer Support Specialist E-commerce - Work In Greece - Paid Reloca at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Dutch Language, E-commerce, CRM Systems, Communication, Problem-solving, Proactive Attitude, Interpersonal Skills, Customer-centric Approach, Order Management, Payment Assistance, Product Information, Returns Processing

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for a Dutch Customer Support Specialist in the E-commerce sector. This role is based in Greece and includes a paid relocation package. You will be responsible for providing exceptional support to Dutch-speaking customers, ensuring a seamless shopping experience and building long-lasting customer relationships. Key Responsibilities Provide excellent customer support to Dutch-speaking clients via phone, email, and chat channels. Assist customers with inquiries related to orders, payments, product information, and returns in the e-commerce environment. Resolve customer issues promptly and efficiently to maintain high levels of customer satisfaction. Manage and document customer interactions using CRM systems and feedback tools. Collaborate with cross-functional teams, including logistics and sales, to improve the overall customer experience. Stay updated on e-commerce trends, product offerings, and company policies to provide accurate information to customers. Fluency in Dutch (both spoken and written) is mandatory; English proficiency is a plus. Experience in customer support, preferably in the e-commerce sector, is highly desirable. Strong communication and interpersonal skills with a customer-centric approach. Excellent problem-solving abilities and a proactive attitude toward handling customer inquiries. Familiarity with CRM software and e-commerce platforms is advantageous. Ability to work independently and within a team environment. Willingness to relocate to Greece and adapt to the local culture and lifestyle. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

Provide exceptional support to Dutch-speaking customers via phone, email, and chat regarding orders, payments, and product inquiries. Collaborate with internal teams to resolve issues and maintain high customer satisfaction levels.