Dutch-English Customer Service in support of Booking.com – Remote in Greece at Percepta South Africa

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Fluent in Dutch, Fluent in English, Hospitality, Retail, F&B Service, Computer Savvy, Research Skills, Communication Skills, Problem Solving, Attention to Detail, Time Management, Teamwork, Adaptability, Caring Nature, Supportive Nature

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Dutch-English Customer Service Associate working Remotely in Greece in support of our Booking.com team, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Joining our TTEC Greece team can be an exciting way to gain international work experience while immersing yourself in Athen's vibrant culture and stunning landscapes. This position offers valuable skills in the customer service and travel industries that can lead to a long-term career with our award-winning team! Looking to build or level-up your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role Fluent in Dutch and English High school diploma or equivalent 6 months or more experience in customer service, hospitality, retail or F&B service Recognize, apply and explain your product or service knowledge Computer savvy High speed internet in your quiet home work environment Greece resident or ability to relocate and gain work authorization expediently to Greece What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Relocation assistance available Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Responsibilities

You will answer incoming communications from customers and conduct research to resolve their issues. Additionally, you will be the first point of contact for accommodation partners, providing accurate information and ensuring a positive partner experience.