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Dutch/Flemish Speaking CS For Booking.com - Relocation To Greece at Mercier Consultancy Group

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch, Flemish, Customer service, Communication, Problem-solving, CRM systems, Office software, Time management, Travel industry knowledge, Hospitality industry knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a motivated Dutch/Flemish Speaking Customer Service Representative for Booking.com to join our team in Greece. This exciting opportunity includes paid relocation, allowing you to experience the vibrant culture and beautiful surroundings of Greece while delivering top-notch support to Booking.com customers. You will play a key role in providing exceptional service to Dutch/Flemish-speaking users, handling inquiries, and resolving issues efficiently. Key Responsibilities Respond promptly and professionally to customer inquiries from Dutch/Flemish-speaking Booking.com users via phone, email, and chat. Assist customers with booking processes, modifications, cancellations, and general support requests. Resolve customer issues effectively while maintaining a high level of satisfaction and adherence to company policies. Maintain accurate records of customer interactions and transactions within the CRM system. Collaborate with team members and other departments to ensure seamless customer service operations. Stay updated on Booking.com products, services, and policies to provide accurate information. Fluency in Dutch/Flemish (both written and spoken) is essential; proficiency in English is an advantage. Previous experience in customer service or support, particularly in the travel or hospitality industry, is preferred. Strong communication and problem-solving skills to handle diverse customer inquiries. Ability to work effectively under pressure and manage multiple tasks. Familiarity with CRM systems and standard office software. Self-motivated and able to work both independently and as part of a team. Willingness to relocate to Greece with comprehensive relocation assistance provided. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

You will provide professional support to Dutch and Flemish-speaking Booking.com users via phone, email, and chat. Responsibilities include managing bookings, resolving customer issues, and maintaining accurate records in the CRM system.