Dutch front office technical support - Hybrid working model - Sofia Bulgari at Mercier Consultancy

, , Belgium -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Fluency, Technical Support, Front Office Support, Troubleshooting, Hardware Issues, Software Issues, Client Interaction, Support Ticketing Systems, Microsoft Office Suite, Communication Skills, Organizational Skills, Independent Work, Collaborative Work

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model! In this role, you will serve as a vital point of contact for our Dutch-speaking clients, providing technical assistance and support related to our products and services. As a Front Office Technical Support Specialist, you will interact directly with clients, helping them resolve technical issues and ensuring a smooth user experience. Your expertise will not only help maintain client satisfaction but also contribute to the improvement of our services. Responsibilities Provide technical support to Dutch-speaking clients through various channels such as phone, email, and chat Troubleshoot and resolve hardware and software issues effectively Document technical issues and solutions in our support system Advise clients on best practices and usage of our products Collaborate with technical teams to escalate and resolve more complex issues Engage in continual training to enhance your product knowledge and technical skills Collect and analyze client feedback to provide insights for service improvements Fluency in Dutch and English, both written and spoken Strong communication and interpersonal skills Previous experience in a technical support or customer service role is advantageous Ability to troubleshoot technical problems and provide clear instructions Proficient in using support ticketing systems and Microsoft Office Suite Attention to detail and organizational skills Ability to work independently and collaboratively in a hybrid work environment Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...

Responsibilities

The specialist will serve as the primary point of contact for Dutch-speaking clients, providing technical assistance and support for products and services via phone, email, and chat. Key duties include troubleshooting hardware and software issues, documenting solutions, and advising clients on best practices.