Dutch Speaking Booking Agent (Remote in Greece) at Eco Plus Solutions AB

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Proficiency, English Proficiency, Customer Service, Problem Solving, CRM Data Management, Travel Coordination, Omnichannel Communication, Emotional Intelligence, Time Management, Conflict Resolution

Industry

Business Consulting and Services

Description

Please Note: This remote vacancy is strictly open to individuals currently residing in Greece or those who are independently arranging their relocation to the country. We are unable to accept or process applications from international candidates who do not intend to set up a permanent working residence in Greece. About the Position & Project Overview We are seeking resourceful and dynamic individuals to champion the brand of a premier, globally recognized leader in the digital tourism market. In this role, you will act as a vital ambassador for an elite international brand, enjoying the flexibility of a 100% remote career that can be performed from any location, city, or island within Greece. This role extends well beyond traditional customer service. You will act as an expert travel coordinator, protecting the organization's stellar reputation by resolving complex booking issues and ensuring travelers enjoy seamless, premium itineraries. Serving as a crucial point of contact, you will bridge the gap between technical precision and outstanding guest satisfaction. Core Duties & Everyday Responsibilities As a Remote Travel Coordinator, your daily routine will consist of: Omnichannel Communication: Handling incoming client inquiries via phone, email, and live chat with polished, professional fluency in both Dutch and English. Complex Problem Solving: Investigating and resolving intricate booking discrepancies and billing questions efficiently, while maintaining a patient and empathetic demeanor. Expert Advisory: Keeping up-to-date with global travel regulations and internal software systems to provide accurate, top-tier guidance to travelers. Data Management: Logging all customer interactions meticulously in the company CRM to ensure comprehensive and precise history tracking. Performance Goals: Meeting personal productivity metrics while cooperating with a multicultural team to maintain high service standards. Ideal Candidate Qualifications & Attributes We are looking for self-motivated individuals who excel in a fast-paced, independent, and digital work environment. Language Proficiency: C2-level (native or bilingual) mastery of Dutch, paired with a solid command of business English (at least B2 level) for internal corporate communication. Legal & Technical Setup: Full legal authorization to work in Greece, alongside a private, distraction-free home workspace with a reliable, high-speed internet connection. Soft Skills: Outstanding communication talents and the emotional intelligence needed to remain calm and composed during stressful customer interactions. Self-Regulation: A strong sense of personal responsibility to manage daily workloads autonomously in a completely virtual setting. Compensation, Benefits, & Professional Growth We offer a highly competitive rewards structure designed to support your lifestyle and foster your long-term career development: Competitive Base Pay: A specialized salary package tailored for bilingual professionals in Greece, including the standard local practice of 14 monthly salary payments annually. Performance Bonuses: Monthly financial incentives tied directly to achieving and exceeding your service targets. Day-One Benefits: Comprehensive private healthcare and life insurance policies active from your initial start date. Supplied Equipment: A complete suite of high-end office hardware, including a company laptop, delivered straight to your door. Career Advancement: Clear, structured internal avenues for promotion into supervisory, quality analysis, or management positions. Relocation Assistance (For Relocating Candidates) For successful applicants moving to Greece from abroad to accept this opportunity, we provide a smooth, fully supported transition: Paid Flight: The company will fully cover your commercial flight ticket to Greece. Temporary Housing: 30 days of free, premium temporary lodging to give you plenty of time to find a permanent home. Administrative Support: Direct assistance with local government registration, including help obtaining your Greek tax number (AFM) and social security number (AMKA). Application Process If you are ready to kickstart your remote career with a world-renowned travel brand, click "Apply Now" to submit your up-to-date resume in English. A member of our talent acquisition team will review your application and contact you soon for an initial online interview.

Responsibilities

Act as a travel coordinator handling client inquiries via phone, email, and chat to resolve complex booking and billing issues. Maintain precise customer records in the CRM while ensuring high guest satisfaction and adherence to travel regulations.