Dutch Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Service, Phone Communication, Email Communication, Live Chat, Booking Management, Reservation Modification, Reservation Cancellation, Troubleshooting, CRM Systems, Problem Solving, Complaint Handling, Organizational Skills, Cultural Adaptability

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present an amazing opportunity for a Dutch Speaking Customer Service Agent for Booking.com, featuring paid relocation to the vibrant country of Greece. In this role, you will be essential in providing top-notch customer service to Dutch-speaking clients, helping them with their travel and booking needs to ensure an outstanding experience. Responsibilities Assist customers in Dutch through various communication channels, including phone, email, and live chat, resolving their inquiries and concerns. Guide clients through the booking process, including making, modifying, and canceling their reservations as needed. Troubleshoot any issues related to bookings, providing effective and timely solutions to ensure customer satisfaction. Maintain accurate documentation of customer interactions in the CRM system for quality assurance and service improvement. Collaborate with other teams to quickly resolve complex customer issues and ensure a high level of service. Stay updated on company policies, promotions, and travel offerings to share accurate and helpful information with clients. Fluency in Dutch (both written and spoken), with proficiency in English as an advantage. Prior experience in customer service, especially within the travel or hospitality industries, is preferred. Exceptional communication skills and a friendly, customer-centric approach. Strong problem-solving abilities and the capacity to handle customer complaints effectively and professionally. Familiarity with CRM systems and experience with online booking tools. Willingness to relocate to Greece and embrace a new cultural environment. Good organizational skills and the ability to manage multiple tasks effectively in a fast-paced setting. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will be responsible for providing top-notch customer service to Dutch-speaking clients via phone, email, and live chat, assisting with travel and booking needs. Key duties include guiding clients through the booking process, resolving inquiries, and troubleshooting issues related to reservations.