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Dutch Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Service, Communication Skills, Problem-Solving, Empathy, CRM Systems, Online Booking Tools, Organizational Skills, Adaptability

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful Greece. This role is perfect for individuals who are passionate about customer service and want to help Dutch-speaking clients with their travel and booking needs, ensuring they have a smooth and enjoyable experience. Responsibilities Respond to customer inquiries in Dutch via phone, email, and live chat. Assist customers with the booking process, including modifications and cancellations to their reservations. Troubleshoot and resolve any issues related to bookings to ensure customer satisfaction. Document all customer interactions and insights in the CRM system for quality assurance. Collaborate with other teams to ensure swift resolutions to complex customer issues. Stay informed about the company's services, policies, and promotions to provide accurate information to customers. Fluency in Dutch (both written and spoken), with English proficiency as a plus. Previous experience in customer service, ideally in the travel or hospitality industry. Excellent communication skills and a friendly, approachable demeanor. Strong problem-solving skills and the ability to handle customer complaints with empathy. Familiarity with CRM systems and online booking tools. Willingness to relocate and adapt to a new culture and work environment in Greece. Strong organizational skills and the ability to manage several tasks efficiently in a fast-paced environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will be responsible for responding to customer inquiries in Dutch via phone, email, and live chat, assisting with bookings, modifications, and cancellations. They must also troubleshoot issues, document interactions in the CRM, and collaborate with other teams for swift resolutions.