Dutch Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Service, Travel Industry Experience, Hospitality Industry Experience, Communication Skills, Problem-Solving, Complaint Management, CRM Systems, Online Booking Tools, Organizational Skills, Multitasking

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. As a key player in this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel and booking requirements for an enjoyable experience. Responsibilities Communicate with customers in Dutch through various channels, including phone, email, and live chat, to address inquiries and provide assistance. Support clients throughout the booking process, including making, modifying, and canceling reservations as needed. Resolve issues related to bookings, offering effective solutions to ensure a high level of customer satisfaction. Document customer interactions and insights in the CRM system for proper record-keeping and quality assurance. Work collaboratively with team members to swiftly address complex customer issues and improve service delivery. Stay up-to-date with company policies, promotions, and product offerings to provide accurate information to customers. Fluency in Dutch (both written and spoken), with proficiency in English being a plus. Experience in customer service, especially within the travel or hospitality industry. Excellent communication skills along with a friendly, customer-focused approach. Strong problem-solving skills and the ability to manage customer complaints professionally. Familiarity with CRM systems and online booking tools is advantageous. Willingness to relocate to Greece and embrace a new cultural experience. Good organizational skills and the ability to manage multiple tasks in a fast-paced environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will communicate with Dutch-speaking customers via phone, email, and live chat to assist with travel and booking requirements, including making, modifying, and canceling reservations. Key duties involve resolving booking-related issues, documenting interactions in the CRM, and collaborating with the team to improve service delivery.