Dutch Speaking Customer Advisor (Email & Chat Support Only) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, English language, Customer service, Email support, Live chat support, CRM systems, Technical literacy, Analytical precision, Communication, Problem solving, Data management, UX advocacy

Industry

Business Consulting and Services

Description

In an era where digital content defines global culture, we are looking for sharp, linguistically gifted professionals to join our Dutch-market operations. This isn't just "customer service"—it is User Experience (UX) Advocacy. You will be working on the most downloaded app in the world, ensuring the digital ecosystem remains vibrant, functional, and user-centric for millions of Dutch-speaking creators and fans. The Role: Digital Architecture & Support You will be the architect of the user journey, managing complex queries through sophisticated CRM systems. This role is strictly Email and Live Chat, requiring a high level of written nuance, speed, and technical literacy. Core Responsibilities: Strategic Resolution: Deliver high-quality, real-time solutions to Dutch-speaking users regarding account security, content monetization, and platform functionality. Brand Voice Alignment: Maintain a tone that is professional yet reflects the high-energy, creative spirit of the world's leading video-sharing platform. Cross-Functional Collaboration: Act as the liaison between the user base and the technical product teams, identifying emerging trends and reporting bugs to improve the global UX. Data Integrity: Manage and synthesize user data within a complex ecosystem to ensure personalized and efficient support cycles. The Professional Profile We are seeking individuals who possess a "digital-first" mindset. While we provide elite training, we require the following baseline: Linguistic Mastery: Native-level fluency in Dutch with a sophisticated written style. Professional proficiency in English (B2) is required for global team synchronization. Technical Agility: Ability to navigate multiple software platforms simultaneously; prior experience in a SaaS or Tech-Support environment is highly regarded but not mandatory. Analytical Precision: A keen eye for detail and the ability to interpret complex user policies. Cultural Competence: A deep understanding of the Dutch and Belgian digital landscape, trends, and user expectations. The "Lisbon Executive" Package We offer a relocation and benefits structure designed to ensure your transition to Portugal is seamless and your career growth is vertical. Premium Relocation: Private room in a high-standard shared apartment, flight reimbursement, and a dedicated "onboarding concierge" to handle all Portuguese bureaucracy (NIF, Social Security). Total Rewards: A competitive salary structure that sits at the top of the Lisbon market, inclusive of a specialized language stipend and monthly performance-based "Success Bonuses." Health & Wellness: Comprehensive private health and life insurance, including dental and mental health support. Professional Evolution: Access to a structured Career Pathing program. We promote from within—70% of our current Management and Quality Assurance teams began as Advisors. The Lifestyle: Work from a state-of-the-art office overlooking the Tagus River, with access to internal networking events, fitness clubs, and language academies. Execution If you are ready to represent a global giant in one of the world's most beautiful cities, we invite you to submit your dossier.

Responsibilities

Provide high-quality, real-time support to Dutch-speaking users regarding account security, monetization, and platform functionality via email and chat. Act as a liaison between users and technical teams to report bugs and identify trends to improve the user experience.