Dutch Speaking Customer Advisor - Energy Sector - Work Remote In Greece at Mercier Consultancy Group

Heraklion, Region of Crete, Greece -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, Customer Service, Energy Sector Knowledge, CRM Platforms, English Proficiency, Interpersonal Communication, Account Management, Upselling, Cross-selling, Digital Tool Proficiency

Industry

Business Consulting and Services

Description

Dutch Speaking Customer Advisor – Energy SectorAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, renowned for connecting exceptional talent with world-class organisations across a wide range of industries. With a deep commitment to candidate success and employer satisfaction, we have built a reputation for delivering premium, tailored staffing solutions that transcend borders. At Mercier Consultancy Group, we don't just place people in jobs — we build careers, foster growth, and open doors to life-changing professional opportunities across the continent and beyond. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a talented Dutch-speaking professional to join our client's growing team in the energy sector as a Dutch Speaking Customer Advisor – Energy Sector, based remotely within Greece. This is a rare and exciting chance to build a rewarding career in the energy industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are fluent in Dutch, passionate about delivering excellent customer experiences, and eager to work in one of the most dynamic and forward-thinking sectors in today's global economy, this Dutch-speaking job in Greece is the perfect next step for you. Key Responsibilities Serve as the primary point of contact for Dutch-speaking customers across all communication channels, including phone, email, and live chat, providing expert guidance on energy products, tariffs, and services. Handle customer enquiries related to energy billing, account management, meter readings, and service contracts with professionalism, accuracy, and empathy. Assist customers in understanding their energy consumption, advising on energy-saving solutions and sustainable product options in line with the company's green energy initiatives. Process service requests, report energy supply issues or outages, and coordinate with relevant internal departments to ensure prompt and effective resolution. Accurately record all customer interactions and case details within the company's CRM system, maintaining data integrity and compliance with industry regulations. Proactively identify opportunities to upsell or cross-sell energy products and services that genuinely meet the customer's needs and lifestyle requirements. Support customers through the onboarding process when switching energy providers or upgrading existing energy plans, ensuring a seamless transition experience. Maintain a thorough and up-to-date knowledge of the energy market, regulatory developments, and the client's product portfolio to deliver informed, trustworthy customer support. Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in Dutch. A valid EU passport is mandatory for eligibility to this position. A good working knowledge of English is required for internal communication and training purposes. Previous experience in customer service, client support, or a related advisory role is highly desirable; experience within the energy sector or utilities industry is a significant advantage. Strong interpersonal and communication skills with a genuine commitment to delivering an outstanding customer experience. Ability to work independently and efficiently in a remote environment, with strong organisational skills, self-motivation, and a reliable internet connection. Comfort with digital tools and CRM platforms; adaptability to new systems and technologies used within the energy industry. What We Offer Competitive Monthly Salary reflective of your skills and experience in the energy sector. Monthly Performance Bonus rewarding your dedication and excellence in customer service. 2 Extra Salaries Per Year — a generous 13th and 14th salary structure, providing exceptional financial security and recognition. Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress-free move. Fully Paid Professional Training to equip you with all the energy sector knowledge and tools needed to excel in your role from day one. Comprehensive Health Insurance coverage for your peace of mind. A fully remote working arrangement within Greece, offering flexibility and an excellent work-life balance. A collaborative, multicultural, and supportive team environment within a respected international organisation. And Much More... Life in Greece Relocating to Greece is far more than a career move — it is an invitation to experience one of the most beautiful and historically rich countries in the world. Greece is celebrated for its breathtaking landscapes, from the sun-drenched shores of the Aegean and Ionian islands to the dramatic mountains and ancient ruins that punctuate the mainland. With over 300 days of sunshine per year, a warm and welcoming Mediterranean climate, and a pace of life that encourages balance and well-being, Greece offers a quality of living that is truly second to none. Working remotely in Greece means you can enjoy all of this while building a meaningful and rewarding career in the energy industry. Beyond its natural beauty, Greece is a country of extraordinary culture, warmth, and culinary tradition. From vibrant city life in Athens and Thessaloniki to the charm of quiet island villages, Greece offers something for every lifestyle and personal preference. The cost of living in Greece remains highly competitive compared to Northern and Western Europe, allowing you to enjoy a genuinely high standard of living. World-renowned cuisine, a thriving arts and social scene, and the legendary hospitality of the Greek people make Greece an exceptional destination for Dutch-speaking professionals seeking Dutch-speaking jobs abroad. With our fully paid relocation package, the journey to your new life in Greece has never been easier or more accessible. How to Apply If you are a driven, Dutch-speaking professional ready to take on an exciting new challenge in the energy sector and are looking for Dutch-speaking jobs in Greece that offer genuine rewards, career development, and an extraordinary lifestyle, we would love to hear from you. Do not miss this opportunity to secure the Dutch Speaking Customer Advisor – Energy Sector position in Greece that could redefine your professional future. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you embark on your next great adventure.

Responsibilities

Serve as the primary contact for Dutch-speaking customers to provide guidance on energy products, billing, and sustainable solutions. Manage service requests and maintain accurate customer records within the CRM system while identifying sales opportunities.