Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Speaking, Customer Support, Medical Device Support, Technical Troubleshooting, Empathetic Problem Solving, Patient Guidance, Data Privacy, Healthcare Regulations, Software Troubleshooting, Hardware Troubleshooting, Mobile Health Apps

Industry

Business Consulting and Services

Description

Are you a compassionate communicator looking for a career that truly makes a difference? Do you want to live in the vibrant, sun-drenched city of Porto while supporting patients in managing their health? We are seeking Dutch-speaking Customer Advisors to join our specialized Medical Device Support team. In this role, you will be the primary point of contact for users of advanced diabetes management technology, helping them live healthier, more confident lives. The Project: Life-Changing Support You will support a global leader in Diabetes Care. This project focuses on high-tech medical devices, including Continuous Glucose Monitors (CGM) and insulin delivery systems. Your mission is to provide technical and empathetic support to patients, caregivers, and healthcare professionals, ensuring their life-critical devices are functioning perfectly. Your Daily Impact Patient Guidance: Assist Dutch-speaking users with the setup, synchronization, and troubleshooting of their medical devices and mobile health apps. Empathetic Problem Solving: Listen to patient concerns regarding glucose readings or hardware issues and provide calm, clear solutions. Technical Troubleshooting: Identify software bugs or hardware malfunctions and escalate them to technical experts when necessary. Compliance & Safety: Maintain high standards of data privacy and medical reporting, ensuring every interaction is documented according to healthcare regulations. Work Model: The Best of Both Worlds This is a Hybrid position based in Porto, Portugal. 2 Days On-Site: Collaborate with your team at our modern, high-tech hub in Porto. 3 Days Remote: Enjoy the flexibility of working from your home office. Full-Time Only: 40 hours per week with a stable, rotating shift schedule. Requirements Language: Native or C2-level fluency in Dutch and a minimum of B2 English. Communication: Exceptional verbal and written skills with a high degree of empathy. Experience: Prior experience in customer service or the medical field is a plus, but not mandatory. We provide comprehensive training! Technical Aptitude: Comfortable learning how to use and troubleshoot medical hardware and smartphone applications. Location: Must be willing to work from our office in Porto at least two days a week. What We Offer Relocation Package: Moving from abroad? We make it easy! A private room in a shared company apartment in Porto. Assistance with local paperwork (NIF, Social Security, etc.). Flight reimbursement. Equipment: A complete professional workstation provided by the company. Health & Security: Comprehensive Private Health and Life Insurance from your first day. Career Growth: We invest in our people. Our "internal first" promotion policy means you can quickly move into Quality, Training, or Management roles. Competitive Salary: A package designed for a high quality of life in Portugal, including a monthly meal allowance. Modern Office: A vibrant workspace with break areas, snacks, and a multicultural atmosphere. Why Porto? Porto is more than just a city; it's an experience. From the historic Ribeira district to the stunning Atlantic beaches, you'll enjoy a Mediterranean climate, world-class gastronomy, and a lower cost of living than Northern Europe—all while working in a meaningful industry.

Responsibilities

The advisor will assist Dutch-speaking users with the setup, synchronization, and troubleshooting of advanced diabetes management medical devices and associated mobile health applications. This includes providing empathetic support for hardware issues or glucose reading concerns while maintaining high standards of data privacy and medical reporting.