Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Technical troubleshooting, Medical device support, Dutch language, English language, Emotional intelligence, Data privacy, Pharmacovigilance, Software diagnostics, Healthcare advocacy, Communication, Digital literacy, Crisis resolution, Technical consultancy

Industry

Business Consulting and Services

Description

Are you a sophisticated communicator seeking a career that aligns professional advancement with a profound humanitarian purpose? We invite you to establish your professional footprint in the historic, coastal city of Porto, playing a pivotal role in the future of patient-centric healthcare. We are identifying Dutch-speaking Patient Support Advisors to join our specialized Medical Device Technology division. In this high-impact mandate, you will serve as a vital link for users of pioneering diabetes management systems, empowering them through technical expertise and compassionate, high-level guidance. The Project: Strategic Healthcare Advocacy Representing a global leader in Diabetes Care, you will manage an intricate portfolio of medical innovations, including Continuous Glucose Monitors (CGM) and integrated insulin delivery systems. Your objective is to provide expert technical consultancy to patients, caregivers, and medical professionals. Clinical Empowerment: Educate Dutch-speaking stakeholders on device initialization, cloud data synchronization, and the optimization of proprietary health applications. Empathetic Crisis Resolution: Address patient inquiries regarding glucose trends or hardware performance with professional poise and linguistic clarity. Technical Diagnostics: Systematically troubleshoot software anomalies and mechanical inquiries, coordinating with senior clinical specialists for complex escalations. Regulatory Command: Uphold rigorous global standards for data privacy and medical reporting (Pharmacovigilance), ensuring all interactions adhere to strict healthcare protocols. The Porto Hybrid Model This role is engineered to provide an optimal intersection of collaborative synergy and personal autonomy: Collaborative Innovation: 2 days on-site at our state-of-the-art Porto hub. Strategic Flexibility: 3 days operating from your dedicated, secure remote office. Operational Consistency: A stable, 40-hour weekly schedule within a structured professional rotation. Candidate Archetype We prioritize high emotional intelligence (EQ) and a commitment to technical mastery over a formal medical degree. Linguistic Excellence: Native or C2-level proficiency in Dutch; minimum B2 English for international corporate integration. Consultative Poise: The ability to translate complex biotechnological concepts into accessible, actionable guidance for patients. Digital Literacy: High aptitude for mastering medical hardware interfaces and mobile health (mHealth) ecosystems. Professional Readiness: While healthcare experience is an asset, we provide comprehensive, professional-grade training to ensure your success in the medical tech sector. Executive Rewards & Relocation Suite We have designed a seamless transition framework to ensure your move to Portugal is efficient and stress-free. Premium Relocation Concierge: Corporate Housing: A private room within a high-quality, company-managed residence in Porto. Travel Integration: Full reimbursement for your initial relocation flight. Administrative Support: Hands-on assistance with Portuguese legal documentation (NIF, Social Security). Compensation & Trajectory: Holistic Protection: Comprehensive private health and life insurance active from day one. Vertical Mobility: We champion "Internal First" promotion cycles into Quality Assurance, Corporate Training, or Management. Financial Optimization: A competitive salary package optimized for Porto's favorable economic climate, supplemented by a monthly meal allowance. Why Porto? From the iconic Ribeira district to the Atlantic coastline, Porto offers a lifestyle defined by Mediterranean elegance and world-class gastronomy. With a cost of living significantly lower than in the Netherlands, this role provides the financial latitude to enjoy a premium European lifestyle while making a tangible impact on global health outcomes.

Responsibilities

Provide expert technical consultancy and support to patients and medical professionals regarding diabetes management systems. Manage device initialization, troubleshoot software and hardware issues, and ensure compliance with healthcare data privacy regulations.