Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, English language, Customer support, Technical troubleshooting, Medical device technology, Diabetes care, Clinical guidance, Data privacy, Pharmacovigilance, Emotional intelligence, Software diagnostics, Hardware initialization, Communication, Consultative skills, Digital fluency

Industry

Business Consulting and Services

Description

Are you prepared to harmonize executive-level communication with a mission of profound global impact? We are seeking visionary professionals to anchor their careers in Porto, Portugal, driving the next generation of patient-centric medical technology. We are currently headhunting Dutch-speaking Patient Support Advisors for our elite Medical Device Technology division. In this high-stakes mandate, you will serve as the primary conduit for users of revolutionary diabetes management systems, delivering technical expertise and high-fidelity clinical guidance. THE MANDATE: STRATEGIC HEALTHCARE ADVOCACY Representing a global titan in Diabetes Care, you will manage a sophisticated portfolio of medical innovations, including Continuous Glucose Monitors (CGM) and automated insulin delivery ecosystems. Your mission is to provide expert advisory services to a diverse stakeholder network. Clinical Empowerment: Facilitate the adoption of proprietary health applications, cloud data synchronization, and hardware initialization for the Dutch market. Empathetic Crisis Management: Resolve complex inquiries regarding glucose fluctuations or device performance with professional composure and linguistic precision. Technical Diagnostics: Execute systematic troubleshooting of software and mechanical anomalies, liaising with senior clinical specialists for high-level escalations. Regulatory Governance: Maintain rigorous compliance with global data privacy and Pharmacovigilance protocols, ensuring every interaction meets stringent medical standards. THE PORTO HYBRID FRAMEWORK This role is architected to balance collaborative synergy with professional autonomy: On-Site Synergy: Two days per week at our cutting-edge Porto innovation hub. Remote Autonomy: Three days per week operating from your secure home office. Operational Stability: A structured, 40-hour weekly schedule designed for professional consistency and work-life harmony. CANDIDATE ARCHETYPE: THE IDEAL PROFILE We prioritize candidates exhibiting high Emotional Intelligence (EQ) and a dedication to technical mastery. While a formal medical background is not a prerequisite, an affinity for life sciences is essential. Linguistic Mastery: Native or C2-level Dutch proficiency is mandatory, supported by B2 English for seamless corporate integration. Consultative Poise: The ability to translate complex biotechnological data into accessible, actionable insights for patients. Digital Fluency: A high aptitude for navigating medical hardware interfaces and the broader mHealth (mobile health) ecosystem. Professional Readiness: We provide executive-grade training to ensure a sophisticated transition into the MedTech sector. EXECUTIVE BENEFITS & RELOCATION SUITE We offer a comprehensive "White-Glove" relocation framework to ensure your transition to Portugal is seamless. Premium Relocation Concierge Corporate Housing: Access to a private room in a high-tier, company-managed residence. Travel Integration: Full reimbursement of initial relocation airfare. Administrative Navigation: Dedicated support for Portuguese legal documentation (NIF, Social Security). Compensation & Career Trajectory Holistic Protection: Comprehensive private health and life insurance effective from day one. Vertical Mobility: Clear pathways into Quality Assurance, Corporate Training, or Management via "Internal First" promotion cycles. Financial Optimization: A competitive salary structure tailored to Porto's economic landscape, inclusive of a tax-free monthly meal allowance. This is your invitation to do more than support; it is an opportunity to save lives. Redefine your career and your lifestyle under the Portuguese sun.

Responsibilities

You will serve as a primary contact for users of medical diabetes management systems, providing technical expertise and clinical guidance. Responsibilities include troubleshooting software and hardware anomalies while maintaining strict compliance with data privacy and medical protocols.