Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, English language, Customer support, FinTech, Wealth management, Trading platforms, KYC protocols, Technical troubleshooting, Financial literacy, CRM systems, Data integrity, Communication, Analytical skills, Capital markets

Industry

Business Consulting and Services

Description

Are you ready to join the vanguard of the European FinTech revolution? We are identifying high-caliber Dutch-speaking Consultants to support one of the most innovative Wealth Management & Trading platforms in the world. Based in the vibrant tech hub of Lisbon, this hybrid role offers the perfect balance of collaborative on-site energy and remote flexibility. You will act as a strategic advisor for our Dutch-speaking investors, helping them navigate a digital-first ecosystem of stocks, ETFs, and crypto. This isn't just customer support; it's about democratizing capital markets and providing financial empowerment to the next generation of investors. Core Workstreams In this role, you will be the expert voice of the platform, ensuring every user interaction reflects our commitment to transparency and financial innovation. Strategic User Support: Manage complex inquiries via chat and email regarding account management, trade execution, and digital wealth-building tools. FinTech Advisory: Guide users through the onboarding process, including KYC (Know Your Customer) protocols and the activation of automated savings plans. Technical Troubleshooting: Diagnose and resolve technical friction points within the mobile and desktop trading environments. Financial Literacy Advocacy: Help users understand market hours, asset types, and platform-specific functionalities with professional clarity. Data Integrity: Maintain meticulous documentation within advanced CRM systems to ensure high-touch service delivery and compliance. The Professional Profile We are seeking analytical, "digital-native" professionals who are passionate about the intersection of technology and finance. Linguistic Excellence: Native or near-native fluency in Dutch (C1/C2) is mandatory. You must have a professional command of English (B2) for internal global synchronization. Tech-Savviness: A natural curiosity for FinTech, Neobanks, or Capital Markets. Communication Nuance: The ability to simplify complex financial concepts into actionable, user-friendly advice. Professional Rigor: High attention to detail and a commitment to maintaining the strict security standards required in the finance industry. Hybrid Adaptability: You must be based in the Lisbon area, ready to work from our modern office 2 days a week and remotely for the remainder. The "Lisbon Executive" Rewards Structure We offer a lifestyle-centric benefits suite designed to ensure a seamless transition and long-term career velocity. Premium Financial & Relocation Incentives: Sign-On Bonus: Receive a €1,500 signing bonus to kickstart your journey in Lisbon. Strategic Relocation: * Fully expensed flight ticket to Lisbon. A private room in a high-standard shared company apartment (rent and utilities included). Dedicated administrative support for your NIF, Social Security, and health registration. Compensation & Wellness: Competitive Salary: A monthly base salary tailored to the Dutch language market, plus 13th and 14th-month payments. Comprehensive Health & Life Insurance: Private coverage from day one. Meal Allowance: A tax-free daily allowance via a dedicated meal card. Career Growth: Access to internal certifications and a structured path into Wealth Management, Compliance, or Team Leadership. Modern Lifestyle: Enjoy the Lisbon sun with free language courses, wellness workshops, and networking events.

Responsibilities

Provide strategic support to Dutch-speaking investors regarding account management, trade execution, and digital wealth-building tools. Maintain data integrity in CRM systems while ensuring compliance with KYC protocols and financial security standards.