Dutch Speaking Customer Advisor (Hybrid) at Eco Plus Solutions AB

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, English language, Customer support, Technical troubleshooting, Medical device support, Patient advocacy, Data privacy, Pharmacovigilance, Emotional intelligence, Digital literacy, Communication skills, Clinical guidance

Industry

Business Consulting and Services

Description

Do you possess the sophisticated communication skills required to align a high-level career with a profound humanitarian purpose? We invite you to establish your professional legacy in the coastal city of Porto, playing a pivotal role in the advancement of patient-centric medical innovation. We are currently headhunting Dutch-speaking Patient Support Advisors to join our elite Medical Device Technology division. In this high-impact mandate, you will serve as a vital nexus for users of pioneering diabetes management systems, empowering them through technical consultancy and compassionate, high-fidelity guidance. THE PROJECT: STRATEGIC HEALTHCARE ADVOCACY Representing a global leader in Diabetes Care, you will manage an intricate portfolio of medical innovations, including Continuous Glucose Monitors (CGM) and integrated insulin delivery systems. Your objective is to provide expert advisory services to patients, caregivers, and healthcare professionals. Clinical Empowerment: Educate Dutch-speaking stakeholders on device initialization, cloud data synchronization, and the optimization of proprietary health applications. Empathetic Crisis Resolution: Address patient inquiries regarding glucose trends or hardware performance with professional poise and linguistic clarity. Technical Diagnostics: Systematically troubleshoot software anomalies and mechanical inquiries, coordinating with senior clinical specialists for complex escalations. Regulatory Command: Uphold rigorous global standards for data privacy and medical reporting (Pharmacovigilance), ensuring all interactions adhere to strict healthcare protocols. THE PORTO HYBRID MODEL This role is engineered to provide an optimal intersection of collaborative synergy and professional autonomy: Collaborative Innovation: Two days of on-site engagement at our state-of-the-art Porto hub. Strategic Flexibility: Three days operating from your dedicated, secure remote office. Operational Consistency: A stable, 40-hour weekly roster within a structured professional rotation. CANDIDATE ARCHETYPE: THE IDEAL PROFILE We prioritize high emotional intelligence (EQ) and a commitment to technical mastery. While a medical degree is not required, a passion for life sciences is essential. Linguistic Excellence: Native or C2-level proficiency in Dutch is mandatory, complemented by a minimum of B2 English for global corporate integration. Consultative Poise: The ability to distill complex biotechnological concepts into accessible, actionable guidance for patients. Digital Literacy: A high aptitude for mastering medical hardware interfaces and mobile health (mHealth) ecosystems. Professional Readiness: We provide comprehensive, professional-grade training to ensure your successful transition into the medical technology sector. EXECUTIVE REWARDS & RELOCATION SUITE We have designed a seamless transition framework to ensure your relocation to Portugal is efficient and stress-free. Premium Relocation Concierge Corporate Housing: A private room within a high-quality, company-managed residence in Porto. Travel Integration: Full reimbursement for your initial relocation airfare. Administrative Support: Hands-on assistance with Portuguese legal documentation (NIF, Social Security). Compensation & Trajectory Holistic Protection: Comprehensive private health and life insurance effective from day one. Vertical Mobility: We champion "Internal First" promotion cycles into Quality Assurance, Corporate Training, or Management. Financial Optimization: A competitive salary package optimized for Porto's favorable economic climate, supplemented by a tax-free monthly meal allowance. WHY PORTO? From the historic Ribeira district to the Atlantic coastline, Porto offers a lifestyle defined by Mediterranean elegance and world-class gastronomy. With a cost of living significantly lower than in the Netherlands, this role provides the financial latitude to enjoy a premium European lifestyle while making a tangible impact on global health outcomes.

Responsibilities

Provide expert technical consultancy and compassionate support to patients and healthcare professionals regarding diabetes management systems. Manage device initialization, troubleshoot software and hardware anomalies, and ensure compliance with global data privacy and medical reporting standards.