Dutch Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Fluency, Customer Service, Problem Solving, Travel Facilitation, Verbal Communication, Written Communication, Tech-Savvy, Resilience, Booking Management

Industry

Business Consulting and Services

Description

Are you a Dutch speaker with a passion for helping people? We are looking for enthusiastic individuals to join our team in the vibrant city of Sofia. You will be the voice of a world-renowned corporate travel platform, ensuring business travelers get where they need to go with ease and confidence. The Role As a Customer Advisor, you aren't just answering phones—you are a problem solver and a travel facilitator. You will handle inquiries from corporate clients regarding their travel arrangements, providing high-quality support in both Dutch and English. Your Responsibilities: Handle incoming requests via phone, email, and chat from Dutch-speaking business travelers. Assist with bookings, cancellations, and modifications of flights, hotels, and car rentals. Navigate travel software and internal databases to provide accurate information. Proactively solve travel-related issues (e.g., delays or itinerary changes) to ensure a seamless experience. Maintain a high level of professionalism and empathy, upholding the standards of a premium service provider. Requirements We value your attitude and language skills above all else. While previous experience in customer service or travel is a "nice to have," it is not a requirement—we provide full training! Language Skills: Native or near-native fluency in Dutch (C1/C2) and an upper-intermediate level of English (B2). Communication: Excellent verbal and written communication skills with a friendly, professional tone. Tech-Savvy: Comfortable navigating multiple screens and learning new software quickly. Resilience: Ability to stay calm under pressure and handle complex travel scenarios. Location: Willingness to work on-site at our modern office in Sofia. What We Offer We believe in rewarding hard work with a comprehensive benefits package and a supportive environment. Financial: Competitive monthly salary and performance-based bonuses. Health & Security: Comprehensive private health insurance and life insurance from day one. Growth: Real opportunities for career progression into Team Lead, Quality Assurance, or Trainer roles. Environment: A multicultural office atmosphere with regular team-building events and "fun days." Wellness: Food vouchers, sports card subsidies (Multisport), and relaxation zones in the office. Relocation Support Moving to Sofia from another city or country? We've got you covered to ensure a smooth transition: Travel: Reimbursement of your initial flight ticket to Sofia. Accommodation: Initial hotel stay provided while you find your new home. Support: Assistance with local administrative procedures (ID cards, bank accounts, etc.). Why Sofia? Sofia is one of Europe's hidden gems—a capital city that blends history with a modern, fast-paced lifestyle. Enjoy a low cost of living, a buzzing nightlife, and beautiful mountains just 30 minutes from the city center. Ready to start your journey? Apply today with your CV in English!

Responsibilities

Handle incoming requests via phone, email, and chat to assist corporate travelers with bookings and modifications. Proactively resolve travel-related issues to ensure a seamless experience for Dutch-speaking clients.