Dutch Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Language Proficiency, English Language Proficiency, Customer Support, Problem Solving, Communication Skills, Computer Literacy, Time Management, Conflict Resolution

Industry

Business Consulting and Services

Description

Are you a Dutch speaker who loves helping people? We are looking for enthusiastic individuals to join our team in the lively city of Sofia. You will be the voice of a famous business travel platform, helping professional travelers get to their destinations easily and safely. The Role: Helping Business Travelers As a customer advisor, you do more than just answer phones. You are a problem solver who handles questions from business clients about their trips, giving high-quality support in both Dutch and English. YOUR RESPONSIBILITIES Handling Requests: Answer incoming phone calls, e-mails, and chats from Dutch-speaking business travelers. Managing Trips: Help clients book, cancel, or change their flights, hotel stays, and rental cars. Using Software: Work with travel programs and company databases to find and give correct information. Fixing Travel Problems: Quickly solve issues like flight delays or schedule changes to make sure the client has a smooth trip. Staying Professional: Be kind, patient, and professional to keep our service quality high. REQUIREMENTS We care most about your attitude and language skills. You do not need past experience in customer service or travel because we give you full training! Language Skills: You must speak Dutch at a native or near-native level (C1/C2). You also need a good middle level of English (B2) for company communication. Communication: Great speaking and writing skills with a friendly, polite tone. Computer Skills: Comfortable using multiple computer screens and learning new software quickly. Calmness: The ability to stay calm under pressure and handle tricky travel problems. Location: Ready to work on-site at our modern office in Sofia. WHAT WE OFFER We believe in rewarding your hard work with good benefits and a supportive workplace: Money: A competitive monthly salary plus extra cash bonuses based on your performance. Health & Security: Full private health insurance and life insurance starting on your very first day. Job Growth: Real chances to get promoted into team leader, quality checker, or trainer roles. Office Environment: A friendly, international atmosphere with regular team parties and fun days. Extra Perks: Food vouchers, discounts on sports club cards (Multisport), and relaxation areas in the office. RELOCATION SUPPORT If you are moving to Sofia from another city or country, we make your move easy: Paid Travel: We will give you your money back for your initial flight ticket to Sofia. Free Hotel: We provide a hotel stay when you first arrive to give you time to find your new home. Paperwork Help: Direct help with local tasks like getting your ID card and opening a bank account. WHY SOFIA? Sofia is a great European capital city that mixes history with modern life. It offers a low cost of living, a fun nightlife, and beautiful mountains just 30 minutes away from the center of town.

Responsibilities

Provide high-quality support to Dutch-speaking business travelers via phone, email, and chat. Manage travel bookings, cancellations, and changes while resolving issues like flight delays.