Dutch Speaking Customer Advisor (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluent Dutch, English Proficiency, Customer-Focused Mindset, Problem-Solver, Adaptability

Industry

Business Consulting and Services

Description

Are you a compassionate, fluent Dutch speaker who enjoys helping people? Do you have a positive attitude and a passion for providing exceptional customer care? We are looking for a dedicated and empathetic Customer Advisor to join our fully remote team, providing first-class support for a global leader in consumer electronics. This is a fully remote position, but it requires you to be a resident of and legally authorized to work in Greece. For highly qualified candidates currently residing outside of Greece, we offer a comprehensive relocation package, including flight tickets and accommodation, to help you make the move and get settled. The Role As a Dutch-Speaking Customer Advisor, you will be the first point of contact for clients in the Dutch market. You will provide high-quality support and guidance for a wide range of products and services. Your primary responsibility will be to listen to customers' needs and questions and guide them toward a positive resolution with patience and a clear, simple approach. While prior experience in a customer-facing role is a plus, it is not a requirement, as we provide a thorough, paid training program to get you up to speed. Key Responsibilities Customer Support: Handle incoming inquiries via phone, chat, and email, assisting customers with their questions about products and services. Problem Resolution: Provide friendly and efficient support to resolve a variety of customer concerns, escalating more complex issues to a specialized team when necessary. Documentation: Accurately log all customer interactions, feedback, and details in the company's internal systems. Customer Guidance: Guide customers through solutions, ensuring they feel supported and informed throughout the process. Continuous Learning: Actively participate in training sessions to stay updated on new products, services, and support procedures. What We're Looking For Fluent Dutch: You must be a fluent Dutch speaker (C2 level), with excellent verbal and written communication skills. English Proficiency: A minimum of B2 English proficiency is required for internal communication, team meetings, and training. Customer-Focused Mindset: A natural desire to help others and a calm, empathetic demeanor. Problem-Solver: A strong ability to listen and provide clear, simple solutions. Adaptability: Willingness to learn about new products and adapt to an evolving environment. Location: Must be a resident of Greece with the legal right to work. What We Offer Competitive Salary: A rewarding compensation package that recognizes your skills. Comprehensive Benefits: A generous benefits package, including health and life insurance from day one. Paid Relocation: For candidates outside of Greece, we provide paid flights and accommodation to facilitate your move. Provided Equipment: All necessary work equipment (laptop, headset, monitors, etc.) will be shipped directly to your home. Professional Development: Opportunities for career advancement and growth within a global company. Full Remote Flexibility: Enjoy the freedom of a fully remote role, allowing you to work from anywhere in Greece. How to Apply If you are a motivated individual with a passion for customer service and communication, and you meet the language requirements, we encourage you to apply. Please submit your CV and a brief cover letter outlining why you would be a great fit for this role.

Responsibilities

As a Dutch-Speaking Customer Advisor, you will handle incoming inquiries and provide support for a variety of products and services. You will guide customers through solutions and ensure they feel supported throughout the process.