Dutch Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch, English, Omni-channel Assistance, Problem Resolution, Technical Guidance, Security, Billing, Documentation, Empathy, Organization, Communication, Problem-Solving, Tech Savvy

Industry

Business Consulting and Services

Description

Are you a "people person" who thrives on solving problems and helping others? We are looking for fluent Dutch speakers to join a specialized team supporting one of the world's most prestigious digital payment platforms. This is a fully remote position, allowing you to work from any corner of beautiful Portugal—whether it's a beach house in the Algarve or a flat in Porto. You will be the primary point of contact for users, ensuring every transaction and interaction is seamless, secure, and high-quality. YOUR REMOTE MISSION As a Financial Support Specialist, you are the voice of a global leader in digital payments. Your daily goals include: Omni-channel Assistance: Deliver friendly, effective support via phone, email, and live chat. Problem Resolution: Tackle inquiries regarding account access, payment processing, and transaction history. Technical Guidance: Patiently walk users through troubleshooting steps with total clarity. Security & Billing: Address sensitive questions about refunds, billing discrepancies, and account safety. Smart Documentation: Log interactions accurately and escalate complex cases to the right experts. Continuous Growth: Stay updated on the latest platform features and financial policies to provide expert advice. WHO YOU ARE We are looking for disciplined, empathetic professionals who can manage their own desk while delivering world-class service. Language Mastery: Proficiency in Dutch (C1) and a solid command of English (B2). Residency: You must already reside in Portugal or be ready to relocate (note: visa sponsorship is not available). Remote Discipline: Proven ability to work independently from home with top-tier organization skills. Communication Flair: Exceptional verbal and written skills with a knack for creative problem-solving. Tech Savvy: Comfortable navigating online payment systems and digital financial tools. WHAT'S IN IT FOR YOU? We provide the tools, the tech, and the support—you provide the talent. Work-Life Balance: 100% remote work from anywhere within Portugal. Complete Tech Kit: We ship all necessary hardware (laptop, headset, etc.) directly to your door. Financial Rewards: A competitive base salary plus performance-based monthly bonuses. Health & Security: Comprehensive private health and life insurance from day one. Career Pathing: Access to continuous coaching and clear routes for vertical promotion. Virtual Community: A supportive, multicultural team with regular online events and wellness initiatives. RELOCATION SUPPORT (For those moving to Portugal) Ready to make the move? We make your transition to Portugal effortless: Travel: We organize and pay for your flight to Portugal. Soft Landing: Initial temporary housing support to help you get settled before you choose your permanent remote base. Why take this step? This is your chance to gain prestigious experience in the fintech sector while enjoying the freedom of a remote lifestyle. Join a global organization that values your growth and provides the equipment you need to succeed.

Responsibilities

The role involves providing friendly and effective omni-channel assistance via phone, email, and chat to users of a digital payment platform, focusing on resolving inquiries related to accounts, payments, and transactions. Specialists must also handle sensitive security and billing questions while accurately logging interactions and escalating complex cases.