Dutch Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Proficiency, English Proficiency, Omni-channel Support, Conflict Resolution, Technical Troubleshooting, Security Handling, Billing Accuracy, Documentation, Problem-Solving, Organizational Skills, Communication, Tech Savvy

Industry

Business Consulting and Services

Description

Are you a natural problem-solver who enjoys helping others navigate the digital world? We are seeking fluent Dutch speakers to join a specialized team representing one of the most prestigious online payment platforms globally. This is a 100% remote opportunity, giving you the freedom to work from any corner of beautiful Portugal. Whether you prefer a coastal view in the Algarve or the historic charm of a Lisbon flat, you'll be the primary point of contact ensuring every transaction is smooth, secure, and stress-free. YOUR REMOTE MISSION: FINANCIAL EXCELLENCE As a Financial Support Specialist, you'll be the voice of a world leader in fintech. Your daily goals include: Omni-channel Support: Provide friendly and efficient assistance via phone, email, and live chat. Conflict Resolution: Address inquiries regarding account access, payment processing, and transaction history. Technical Troubleshooting: Patiently guide users through platform features and app navigation with total clarity. Security & Billing: Handle sensitive matters such as refunds, billing discrepancies, and account safety with discretion. Precise Documentation: Accurately log interactions and escalate complex financial cases to the appropriate experts. Expert Knowledge: Stay up-to-date on the latest platform updates and financial regulations to provide top-tier advice. WHO YOU ARE We are looking for disciplined, empathetic professionals who can manage their own home office while delivering world-class service. Language Mastery: Dutch proficiency (C1) and a solid command of English (B2). Residency: You must already live in Portugal or be ready to relocate (please note: visa sponsorship is not available). Remote Discipline: A proven ability to work independently with excellent organizational skills. Communication Flair: Exceptional verbal and written skills with a talent for creative problem-solving. Tech Savvy: Comfortable navigating digital financial tools and online payment ecosystems. WHAT'S IN IT FOR YOU? We provide the technology and the training—you provide the talent. Ultimate Flexibility: Work 100% remotely from anywhere within Portugal. Full Tech Suite: We ship all the necessary hardware (laptop, headset, etc.) directly to your doorstep. Competitive Rewards: A stable base salary supplemented by performance-based monthly bonuses. Total Protection: Comprehensive private health and life insurance from your very first day. Career Pathing: Access to continuous coaching and clear opportunities for vertical promotion. Virtual Culture: Join a supportive, multicultural team with regular online social events and wellness initiatives. RELOCATION SUPPORT (FOR THOSE MOVING TO PORTUGAL) Ready to start your Mediterranean adventure? We make the transition effortless: Travel Arranged: We organize and cover the cost of your flight to Portugal. Settling In: We provide initial temporary housing support to give you a "soft landing" while you choose your permanent remote base. WHY TAKE THIS STEP? This is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.

Responsibilities

The role involves providing friendly and efficient omni-channel support (phone, email, chat) for a leading online payment platform, focusing on resolving inquiries related to account access, payments, and transaction history. Specialists must also handle sensitive matters like refunds and security while accurately documenting all interactions.