Dutch Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, English language, Customer service, Problem-solving, Fintech, Payment processing, Account authentication, Data documentation, Analytical skills, Time management, Communication skills, Technical support, Regulatory adherence

Industry

Business Consulting and Services

Description

Are you a disciplined problem-solver with a sophisticated understanding of the digital financial landscape? We are identifying fluent Dutch speakers to join an elite team representing a global titan in online payment solutions. This is a 100% remote career mandate, offering the professional autonomy to operate from any location within Portugal. Whether you are drawn to the coastal serenity of the Algarve or the cosmopolitan pulse of Lisbon, you will serve as the primary strategic link ensuring global transactions remain secure, seamless, and efficient. The Remote Mission: Driving Financial Excellence In this capacity, you will act as the definitive brand ambassador for a world leader in fintech. Your objective is to deliver high-touch consultancy within a complex digital ecosystem. Omni-channel Advisory: Facilitate precise, high-efficiency solutions via telephony, structured email, and synchronized chat. Resolution Management: Command sophisticated inquiries regarding account authentication, payment processing, and comprehensive forensic transaction histories. Technical Consultancy: Navigate users through platform architectures and mobile application ecosystems with absolute clarity and professional poise. Security & Fiscal Integrity: Manage high-sensitivity matters—including refunds, billing discrepancies, and anti-fraud protocols—with the utmost discretion and regulatory adherence. Data Precision: Maintain rigorous documentation of stakeholder interactions, escalating high-priority fiscal cases to specialized departments as required. Sector Leadership: Maintain an expert-level command of evolving platform features and international financial regulations. Candidate Archetype We are seeking high-caliber professionals capable of maintaining a high-performance home office while delivering world-class service standards. Linguistic Excellence: Advanced proficiency in Dutch (C1) complemented by a professional command of English (B2). Residency & Compliance: Current residency in Portugal (or a commitment to relocate). Candidates must possess valid EU work authorization. Operational Discipline: Proven ability to function autonomously with exceptional organizational and time-management rigor. Consultative Poise: Superior verbal and written communication skills with a talent for analytical problem-solving. Fintech Literacy: High comfort level navigating digital financial tools and global payment ecosystems. Premium Remote Benefits We provide the technological infrastructure and elite training; you provide the talent. Total Autonomy: 100% remote work-from-home model across any region in Portugal. The Pro-Tech Suite: Direct shipment of a full professional hardware kit, including a high-specification laptop and noise-canceling peripherals. Competitive Compensation: A stable base salary supplemented by performance-linked monthly incentives. Holistic Protection: Comprehensive private health and life insurance effective from day one. Vertical Trajectory: Access to continuous professional coaching and transparent pathways for internal leadership promotion. Executive Relocation Suite (For International Hires) For those ready to begin a Mediterranean chapter, we ensure a seamless transition: Travel Integration: Fully organized and subsidized airfare to Portugal. "Soft Landing" Support: Initial housing assistance to allow you to settle in while selecting your permanent remote base. Why Join This Initiative? This is a premier opportunity to acquire high-level expertise in the fintech sector while enjoying the unparalleled flexibility of a remote lifestyle. Join a global organization that invests in your professional evolution and provides a comprehensive framework for decentralized success.

Responsibilities

You will act as a brand ambassador for a fintech leader, providing high-touch consultancy and resolving complex inquiries regarding payments and account security. You will also maintain precise documentation of interactions and ensure regulatory adherence across various digital communication channels.