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Dutch Speaking - Customer Care Agent iGaming in Greece - Relocation Include at Mercier Consultancy MD
, , Netherlands -
Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In Dutch, Customer Service, Communication Skills, Problem-Solving Skills, CRM Systems, iGaming Platforms, Customer-Focused Mindset, Ability To Work Under Pressure

Industry

Business Consulting and Services

Description
Join Mercier Consultancy MD as a Dutch Speaking Customer Care Agent specializing in the iGaming sector! This exciting opportunity is perfect for individuals seeking to relocate to Greece while bringing their customer service skills to a vibrant industry. In this role, you will be the first point of contact for our Dutch-speaking clients, providing them with top-tier support and assistance in the fast-paced world of online gaming. Key Responsibilities Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat. Guide customers through our iGaming platform, offering insights and answering questions about games and promotions. Document customer interactions accurately for tracking and feedback purposes in our CRM system. Identify and escalate complex issues to appropriate departments for faster resolution. Assist in the continuous improvement of customer support processes and policies. Stay informed about industry trends and changes to effectively assist clients. Fluency in Dutch (both written and spoken) is mandatory; knowledge of English is preferred. Prior experience in customer service, particularly in the iGaming or gaming industry, is a strong asset. Outstanding communication skills and a customer-focused mindset. Ability to work under pressure while maintaining a positive attitude. Familiarity with CRM systems and iGaming platforms is advantageous. Strong problem-solving skills and the ability to think on your feet. Willingness to relocate to Greece and adapt to a new environment. Competitive Monthly Salary Fully Paid Training Fully Paid Relocation Package Health Insurance 2 Extra Salaries Per Year And Much More...
Responsibilities
Deliver exceptional customer service in Dutch, addressing inquiries and resolving issues via phone, email, and live chat. Guide customers through our iGaming platform, offering insights and answering questions about games and promotions.