Dutch Speaking Customer Experience Specialist (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

1400.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, English Proficiency, Customer Support, Troubleshooting, CRM Database Management, Problem Solving, Verbal Communication, Written Communication, Tech Literacy, Empathy

Industry

Business Consulting and Services

Description

Are you a natural problem solver with a passion for helping people? Do you speak Dutch fluently and want to build a rewarding career in one of Europe's most vibrant, coastal capitals? We are seeking enthusiastic, driven Dutch-speaking Customer Experience Specialists to join our growing international team in Lisbon, Portugal. In this role, you will represent a world-renowned, leading global household appliance and consumer electronics brand, ensuring their customer base receives exceptional support. This is a fully on-site position based in our modern, well-connected Lisbon office. The Role & Responsibilities As a Customer Experience Specialist, you are the primary point of contact for the brand. Your goal is to transform standard customer service interactions into positive, memorable brand experiences. Customer Support: Handle incoming inquiries from Dutch-speaking customers via phone, email, and digital chat platforms regarding product features, warranties, deliveries, installations, and orders. Troubleshooting & Problem Solving: Actively listen to customer issues regarding home appliances/electronics, diagnose the problem, and provide clear, step-by-step solutions or coordinate with the technical service network. Data Accuracy: Document and update all customer interactions, complaints, and solutions accurately within our CRM database to ensure seamless case management. Brand Ambassador: Maintain an in-depth understanding of the brand's product lines, technology, and corporate values, representing them with empathy and professionalism. Continuous Learning: Participate in regular paid training sessions to stay updated on new product launches, technical specifications, and customer service methodologies. Profile Requirements We value a positive attitude, empathy, and strong communication skills above all else. Whether you are an experienced professional or looking to kickstart your career abroad, we provide full training to set you up for success. Must-Haves: Language Skills: Native or fluent (C1/C2 level) proficiency in Dutch, along with a strong working command (B2 level) of English. Location/Status: Already based in Lisbon, or fully willing and legally able to relocate to Portugal completely on your own. Communication Style: Excellent verbal and written communication skills with a patient, solution-oriented, and customer-first mindset. Tech Literacy: Comfortable working with computers, navigating multiple software screens, and learning new digital tools. Nice-to-Haves: Prior experience in customer service, call centers, retail, hospitality, or technical support is an asset, but not mandatory. An interest in smart home technology, consumer electronics, or modern home appliances. Schedule & Working Hours Shifts: 5 days a week, 8 hours per day. Operational Hours: Rotating shifts scheduled within the window of 07:00 – 17:00. Enjoy a stable daytime schedule that leaves your late afternoons and evenings completely free to enjoy Lisbon's beaches, culture, and nightlife! Compensation & Benefits We offer a highly competitive salary structure designed to provide financial stability and reward your day-to-day performance: Base Salary: €1,400 gross per month, paid 14 times a year (includes standard Portuguese summer and Christmas bonuses). Language Allowance: €150 monthly allowance specifically for your Dutch language expertise. Performance Bonus: Up to €100 monthly KPI bonus based on meeting quality and efficiency targets. Meal Allowance: €7 per working day (adds approximately €140–€150 net extra per month). Health & Life Insurance: Comprehensive private insurance coverage starting from day one of your contract. Career Progression: Clear pathways for rapid professional growth. We prioritize internal promotions for Team Leader, Quality Assurance, and Trainer roles. Company Culture: A diverse, multicultural workplace with team-building activities, cultural events, and a highly supportive management team. Important Note on Relocation Please note that no relocation package or flight reimbursement is provided for this position. If you are applying from the Netherlands, Belgium, or elsewhere abroad, you must be prepared to manage and fund your own travel, paperwork, and housing arrangements in Lisbon independently. Ready to Apply? If you are ready to take the next step in your career and experience life in sunny Lisbon, click Apply Now and submit your CV in English!

Responsibilities

Act as the primary contact for Dutch-speaking customers, providing support via phone, email, and chat regarding home appliances and electronics. Responsibilities include diagnosing technical issues, documenting interactions in the CRM, and maintaining brand standards.