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Dutch-Speaking Customer Expert for a Dutch Digital Solutions Provider, Bulg at Mercier Consultancy

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch language, English language, Customer service, Communication, Problem-solving, Troubleshooting, Digital services, Multitasking, Sales, Technical support

Industry

Holding Companies

Description

Mercier Consultancy is excited to welcome a Dutch Speaking Customer Care Agent to join a dynamic digital services company based in Bulgaria. In this pivotal role, you will be the go-to contact for Dutch-speaking customers, providing top-notch support and creating an outstanding customer experience. As a Customer Care Agent, you will engage with clients to address their questions about digital services, resolve issues efficiently, and deliver prompt solutions. Your contribution is vital to ensuring customer satisfaction and building strong, lasting client relationships. Responsibilities Communicate effectively with Dutch-speaking customers via phone and chat Provide support and resolve inquiries related to digital services Maintain detailed records of customer interactions and service issues Collaborate with technical and operational teams to resolve customer challenges Offer guidance to customers on using digital services efficiently Identify sales opportunities Collect and convey customer feedback to support service improvements Participate in training sessions to enhance product knowledge and customer service skills Fluency in Dutch and English, both written and spoken Excellent communication and customer service skills Experience in customer care, preferably in digital services or IT sector Strong problem-solving and troubleshooting capabilities Customer-oriented attitude with a friendly and professional demeanor Ability to multitask and manage priorities effectively Willingness to learn and adapt in a fast-paced environment Competitive Monthly Salary Monthly Performance Bonus A Relocation Package Private Health Insurance Training & Career Development Hybrid working model And more

Responsibilities

You will act as the primary contact for Dutch-speaking customers, providing support for digital services and resolving inquiries via phone and chat. Additionally, you will collaborate with internal teams to improve service quality and identify potential sales opportunities.