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Dutch speaking Customer Service Advisor at Flowdesk
Lisbon, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Dutch Proficiency, English Proficiency, Problem Solving, Technical Troubleshooting, Customer Service, Communication, Relationship Building, Feedback, Compliance, Productivity, Customer Experience, Timely Resolution, Guidance, Support, Self-Sufficiency, Professionalism

Industry

Description
FlowDesk CX is looking for enthusiastic Dutch-speaking Customer Service Advisors to join our client's team in beautiful Portugal! Are you a natural communicator who loves helping people and dreams of a career under the Portuguese sun? This is your chance! What you'll do: In this role, you will be the face of the company, ensuring a positive experience for every customer: Provide the highest level of support to our customers via phone and email on a range of issues. Give accurate, valid, and complete information by using the right procedures. Be the owner of the customer query and ensure a timely resolution and response. Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner. Meet and exceed our customer service quality goals, compliance regulations, and productivity targets. Create amazing customer experiences that people value and we are proud of. Be responsible for following the direction of management and providing feedback. What were looking for: Languages: Proficiency in Dutch (C1/C2) and English (B2). Problem Solving: Ability to resolve customer concerns and create a seamless customer experience. Technical Troubleshooting: Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices. Guidance: Ability to walk customers through complex procedures from start to finish. Eligibility: EU Citizenship, Residence card, or Manifest of Interest. Whats on offer: Health: Health coverage and private health care. Compensation: Attractive salary package with performance bonuses. Relocation: Relocation support package for candidates currently living outside of Portugal. Don't miss this incredible opportunity! Apply now!
Responsibilities
You will provide high-level support to customers via phone and email, ensuring a positive experience. Additionally, you will resolve customer queries in a timely manner and build meaningful relationships.