Dutch Speaking Customer Service Agent Eneco - Work Remote In Greece at Mercier Consultancy Group

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dutch Fluency, Customer Service, CRM Systems, Communication Skills, Problem Solving, Interpersonal Skills, English Proficiency, Time Management, Account Management, Billing Support

Industry

Business Consulting and Services

Description

Dutch Speaking Customer Service Agent EnecoAbout Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in roles that align with their language capabilities, career ambitions, and lifestyle goals — creating opportunities that truly transform lives. At Mercier Consultancy Group, we pride ourselves on delivering a seamless, supportive recruitment experience from first contact through to your first day on the job and beyond. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service Agent Eneco position in Greece, working remotely on behalf of Eneco, one of Europe's most recognised and forward-thinking energy companies. In this role, you will serve as a vital point of contact for Dutch-speaking customers, providing expert guidance, resolving energy-related enquiries, and delivering a consistently outstanding service experience that reflects Eneco's commitment to sustainable and reliable energy solutions. This is a fantastic opening for Dutch-speaking professionals seeking jobs in Greece within a dynamic and growing energy sector environment. Key Responsibilities Respond promptly and professionally to inbound customer enquiries from Dutch-speaking clients regarding energy products, services, billing, and account management via phone, email, and chat channels. Assist customers with questions related to their energy contracts, tariff structures, and consumption data, ensuring clarity and accuracy in all communications. Troubleshoot and resolve issues related to energy supply, meter readings, payment plans, and service disruptions in a calm, efficient, and customer-focused manner. Guide customers through energy-saving options, green energy products, and sustainable tariff transitions in line with Eneco's environmental mission. Accurately log all customer interactions, updates, and case resolutions within the company's CRM system, maintaining meticulous records at all times. Collaborate with internal teams and escalate complex energy-related technical issues to the appropriate departments when necessary, ensuring swift resolution. Proactively identify opportunities to improve the customer experience, providing feedback to team leaders on recurring issues within the energy service landscape. Uphold Eneco's brand values and service standards in every interaction, contributing to a positive and professional customer journey from start to finish. Native or fluent Dutch language skills (spoken and written) are essential — this is a non-negotiable requirement for all applicants for this Dutch-speaking jobs opportunity. Valid EU passport or EU citizenship (mandatory for relocation and employment eligibility). Previous experience in customer service, contact centre operations, or a client-facing role is highly advantageous; experience within the energy or utilities sector is a distinct asset. Strong communication and interpersonal skills, with the ability to handle complex or sensitive customer queries with professionalism and empathy. Comfortable working in a remote environment with reliable internet connectivity, a dedicated workspace, and the self-discipline to manage time effectively. Basic proficiency in English for internal communications and training purposes. A positive, solution-oriented mindset with genuine enthusiasm for delivering exceptional customer experiences in the energy industry. What We Offer Competitive Monthly Salary reflective of your skills, experience, and the demands of the energy sector. Fully Paid Training programme to ensure you are thoroughly prepared and confident in your role from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece effortless. Monthly Performance Bonus rewarding your dedication and excellence in customer service delivery. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional annual financial benefits above and beyond the norm. Stable, long-term remote employment within the thriving energy industry, with genuine career progression opportunities. And Much More — including ongoing support from the Mercier Consultancy Group team throughout your career journey. Life in Greece Relocating to Greece is one of the most rewarding lifestyle decisions a professional can make. Greece is blessed with over 300 days of sunshine annually, a breathtaking Mediterranean coastline, and a rich cultural heritage stretching back thousands of years. Whether you find yourself exploring the iconic streets of Athens, unwinding on the sun-drenched beaches of the Greek islands, or discovering ancient archaeological wonders, Greece offers a quality of life that is simply unmatched across Europe. The warm, welcoming nature of the Greek people ensures that newcomers feel at home almost instantly, making the transition to life in Greece remarkably smooth and enjoyable. Beyond its natural beauty, Greece is celebrated for its world-renowned cuisine — from fresh seafood and vibrant mezze to legendary local wines and olive oils — making every meal an experience to savour. The cost of living in Greece remains highly competitive compared to many Western European nations, meaning your salary goes further while your quality of life soars. For Dutch-speaking professionals seeking jobs in Greece, this is a unique opportunity to combine a fulfilling career in the energy industry with the incomparable adventure of Mediterranean living. Greece is not just a destination — it is the backdrop to an extraordinary new chapter in your professional and personal life. How to Apply If you are a fluent or native Dutch speaker ready to take on an exciting Dutch Speaking Customer Service Agent Eneco position in Greece and build a rewarding career in the energy sector, we would love to hear from you. Do not miss this exceptional opportunity to join a supportive, international team while enjoying the unparalleled lifestyle that Greece has to offer. Click Apply Now to submit your application today and take the first step towards your new career with the full backing of Mercier Consultancy Group. Our dedicated recruitment team will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you aboard.

Responsibilities

Provide expert guidance and resolve energy-related enquiries for Dutch-speaking customers via phone, email, and chat. Manage billing, account updates, and guide clients toward sustainable energy options while maintaining accurate CRM records.