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Dutch Speaking Customer Service Agent - Work Remote In Europe at Mercier Consultancy

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Fluency In English, Communication Skills, Customer Service Skills, Analytical Skills, Problem-Solving Skills, Time Management, Adaptability, Team Collaboration, Customer Feedback Collection, Technical Troubleshooting, CRM Documentation, Training Participation, Client Guidance, Independent Work, Friendly Demeanor

Industry

Holding Companies

Description

Mercier Consultancy is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Agent to work remotely from anywhere in Europe! We are looking for dedicated individuals who are passionate about providing exceptional customer support to our Dutch-speaking clients. In this remote role, you will assist customers with their inquiries, troubleshoot issues, and ensure a seamless experience with our services. Your fluency in Dutch and commitment to customer satisfaction will be pivotal in helping us maintain and enhance our service quality. Responsibilities Assist Dutch-speaking customers through phone, email, and chat communications Resolve customer inquiries related to our products and services appropriately Document all interactions accurately in our CRM system Collaborate with other teams to address and resolve complex issues Provide guidance to clients on maximizing their use of our services Collect customer feedback to inform ongoing improvements Participate in training and development to stay informed of product updates Fluency in Dutch and English, both written and verbal Excellent communication and customer service skills Prior experience in customer care or a related field is beneficial Strong analytical and problem-solving skills A friendly, approachable demeanor with a focus on customer satisfaction Ability to work independently and manage time effectively in a remote setting Willingness to learn and adapt to evolving technologies and processes Competitive Monthly Salary Monthly Performance Bonus Health Insurance Private Health Insurance Fully Paid Training And More...

Responsibilities

Assist Dutch-speaking customers through various communication channels and resolve inquiries related to products and services. Document interactions accurately and collaborate with teams to address complex issues.