Dutch speaking Customer Service and Technical Support Advisor with English at Teleperformance

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

24659.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Problem Solving, Technical Learning, Empathy, Conflict Management, Collaboration, Communication, Emotional Intelligence, Open Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship, Process Excellence

Industry

Outsourcing and Offshoring Consulting

Description

We are looking for a Dutch speaking Customer Service and Technical Support Advisor with English. Purpose of the role We would like to have experts to become ambassadors of our brands We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks. C2 Level of Dutch Advanced level of English Listening and understanding capacity Empathy (Understanding others) Customer focus Problem solving and Technical learning Integrity and trust Conflict management Desirable experience Digital (User level)/ e-commerce user. Cross-Selling Up-Selling. Social Media User A plus if they have previous experiences in services in store attending consumer´s on these product categories Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification 38.5h/week, rotating shifts from Monday to Friday, from 08.00 to 18.00 Salary: 24659.54 € gross/year Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project). Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often. Excellent work environment and team building activities in a dynamic and international environment. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Responsibilities

The role involves providing 360º support to brands in presales and aftersales scenarios, including basic technical support and backoffice tasks. The advisor will act as an ambassador for the brands, ensuring customer satisfaction.