Dutch Speaking Customer Service for Automotive Company - Work In Bulgaria at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Dutch, Customer Service, Communication Skills, Problem-Solving, Automotive Knowledge, CRM Systems, Technical Specifications, Customer Satisfaction, Multi-tasking, Proactive Approach

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for an automotive company based in Bulgaria. This role is perfect for individuals who are passionate about the automotive industry and have a strong desire to deliver exceptional customer service. As a customer service representative, you will assist clients in Dutch, addressing their inquiries related to automotive products and services. Key Responsibilities Manage customer inquiries regarding automotive products, services, and technical specifications via phone, email, and chat in Dutch. Provide detailed information about vehicle options, pricing, promotions, and financing solutions. Assist customers in scheduling maintenance services and responding to service-related inquiries. Effectively resolve customer complaints and concerns to ensure high levels of satisfaction. Document all customer interactions accurately in the CRM system for effective follow-up. Coordinate with internal teams to improve service delivery and address customer needs promptly. Stay updated on the latest automotive industry trends and product offerings to better assist customers. Fluency in Dutch (both written and spoken) is essential; English proficiency is a plus. Previous experience in customer service, preferably in the automotive sector. Excellent communication skills with a strong focus on customer satisfaction. Strong problem-solving abilities and a proactive approach to inquiries. Ability to handle multiple inquiries and work efficiently in a fast-paced environment. Familiarity with customer relationship management (CRM) systems is desirable. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The customer service representative will manage inquiries related to automotive products and services in Dutch, providing detailed information and resolving complaints. They will also document interactions in the CRM system and coordinate with internal teams to enhance service delivery.